{"id":24839,"date":"2023-07-20T09:28:26","date_gmt":"2023-07-20T09:28:26","guid":{"rendered":"https:\/\/ungdung.hotronghiencuu.com\/open\/?p=24839"},"modified":"2023-07-20T16:28:26","modified_gmt":"2023-07-20T09:28:26","slug":"mo-hinh-servperf","status":"publish","type":"post","link":"https:\/\/ungdung.hotronghiencuu.com\/open\/mo-hinh-servperf","title":{"rendered":"M\u00f4 h\u00ecnh Servperf"},"content":{"rendered":"<p><strong>M\u00f4 h\u00ecnh Servperf<\/strong> (Service Performance) l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 d\u1ef1a tr\u00ean k\u1ebft qu\u1ea3 ho\u1eb7c hi\u1ec7u su\u1ea5t th\u1ef1c t\u1ebf m\u00e0 kh\u00e1ch h\u00e0ng \u0111\u00e3 tr\u1ea3i qua. M\u00f4 h\u00ecnh n\u00e0y \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n b\u1edfi Cronin v\u00e0 Taylor v\u00e0o nh\u1eefng n\u0103m 1990 nh\u1eb1m m\u1edf r\u1ed9ng v\u00e0 c\u1ea3i ti\u1ebfn m\u00f4 h\u00ecnh Servqual.<\/p>\n<div class=\"flex flex-grow flex-col gap-3\">\n<div class=\"min-h-[20px] flex flex-col items-start gap-4 whitespace-pre-wrap break-words\">\n<div class=\"result-streaming markdown prose w-full break-words dark:prose-invert light\">\n<p>M\u00f4 h\u00ecnh Servperf ch\u1ee7 y\u1ebfu t\u1eadp trung v\u00e0o c\u00e1c y\u1ebfu t\u1ed1 k\u1ebft qu\u1ea3 c\u1ee7a d\u1ecbch v\u1ee5, \u0111\u00e1nh gi\u00e1 d\u1ef1a tr\u00ean s\u1ef1 ch\u1ea5p nh\u1eadn v\u00e0 th\u1ee5 \u0111\u1ed9ng c\u1ee7a kh\u00e1ch h\u00e0ng sau khi s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5. N\u00f3 gi\u00fap \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 \u0111\u1ea1t \u0111\u01b0\u1ee3c c\u1ee7a d\u1ecbch v\u1ee5 d\u1ef1a tr\u00ean c\u00e1c y\u1ebfu t\u1ed1 c\u1ee5 th\u1ec3 m\u00e0 kh\u00e1ch h\u00e0ng quan t\u00e2m v\u00e0 \u0111\u00e1nh gi\u00e1. C\u00e1c y\u1ebfu t\u1ed1 n\u00e0y c\u00f3 th\u1ec3 l\u00e0 th\u00e0nh t\u00edch, hi\u1ec7u qu\u1ea3, \u0111\u1ed9 ch\u00ednh x\u00e1c, t\u1ed1c \u0111\u1ed9 ph\u1ee5c v\u1ee5, s\u1ef1 tin c\u1eady v\u00e0 h\u00e0i l\u00f2ng.<\/p>\n<\/div>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>M\u00f4 h\u00ecnh Servperf (Service Performance) l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 d\u1ef1a tr\u00ean k\u1ebft qu\u1ea3 ho\u1eb7c hi\u1ec7u su\u1ea5t th\u1ef1c t\u1ebf m\u00e0 kh\u00e1ch h\u00e0ng&#8230; <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4],"tags":[],"class_list":["post-24839","post","type-post","status-publish","format-standard","hentry","category-kham-pha"],"_links":{"self":[{"href":"https:\/\/ungdung.hotronghiencuu.com\/open\/wp-json\/wp\/v2\/posts\/24839","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ungdung.hotronghiencuu.com\/open\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ungdung.hotronghiencuu.com\/open\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ungdung.hotronghiencuu.com\/open\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ungdung.hotronghiencuu.com\/open\/wp-json\/wp\/v2\/comments?post=24839"}],"version-history":[{"count":1,"href":"https:\/\/ungdung.hotronghiencuu.com\/open\/wp-json\/wp\/v2\/posts\/24839\/revisions"}],"predecessor-version":[{"id":24840,"href":"https:\/\/ungdung.hotronghiencuu.com\/open\/wp-json\/wp\/v2\/posts\/24839\/revisions\/24840"}],"wp:attachment":[{"href":"https:\/\/ungdung.hotronghiencuu.com\/open\/wp-json\/wp\/v2\/media?parent=24839"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ungdung.hotronghiencuu.com\/open\/wp-json\/wp\/v2\/categories?post=24839"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ungdung.hotronghiencuu.com\/open\/wp-json\/wp\/v2\/tags?post=24839"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}