{"id":27241,"date":"2023-09-08T12:18:22","date_gmt":"2023-09-08T05:18:22","guid":{"rendered":"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi"},"modified":"2023-09-08T12:18:22","modified_gmt":"2023-09-08T05:18:22","slug":"giao-tiep-la-gi","status":"publish","type":"post","link":"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi","title":{"rendered":"Giao ti\u1ebfp l\u00e0 qu\u00e1 tr\u00ecnh truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin v\u00e0 t\u01b0\u01a1ng t\u00e1c gi\u1eefa c\u00e1c c\u00e1 nh\u00e2n ho\u1eb7c t\u1ed5 ch\u1ee9c."},"content":{"rendered":"<p>Giao ti\u1ebfp l\u00e0 qu\u00e1 tr\u00ecnh trao \u0111\u1ed5i th\u00f4ng tin, \u00fd ki\u1ebfn v\u00e0 c\u1ea3m x\u00fac gi\u1eefa con ng\u01b0\u1eddi. \u0110\u00e2y l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng quan tr\u1ecdng trong cu\u1ed9c s\u1ed1ng h\u00e0ng ng\u00e0y, gi\u00fap ch\u00fang ta hi\u1ec3u v\u00e0 \u0111\u01b0\u1ee3c hi\u1ec3u b\u1edfi nhau. Giao ti\u1ebfp t\u1ed1t kh\u00f4ng ch\u1ec9 mang l\u1ea1i s\u1ef1 g\u1eafn k\u1ebft m\u00e0 c\u00f2n gi\u00fap x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi ng\u01b0\u1eddi kh\u00e1c. H\u00e3y c\u00f9ng kh\u00e1m ph\u00e1 th\u00eam v\u1ec1 giao ti\u1ebfp v\u00e0 c\u00e1ch n\u00e2ng cao k\u1ef9 n\u0103ng n\u00e0y!<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_40 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" area-label=\"ez-toc-toggle-icon-1\"><label for=\"item-6ad04c8e72800\" aria-label=\"Table of Content\"><span style=\"display: flex;align-items: center;width: 35px;height: 30px;justify-content: center;direction:ltr;\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/label><input  type=\"checkbox\" id=\"item-6ad04c8e72800\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#1_Giao_tiep_la_gi\" title=\"1. Giao ti\u1ebfp l\u00e0 g\u00ec?\">1. Giao ti\u1ebfp l\u00e0 g\u00ec?<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Cac_khia_canh_cua_giao_tiep\" title=\"C\u00e1c kh\u00eda c\u1ea1nh c\u1ee7a giao ti\u1ebfp:\">C\u00e1c kh\u00eda c\u1ea1nh c\u1ee7a giao ti\u1ebfp:<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Vi_du\" title=\"V\u00ed d\u1ee5:\">V\u00ed d\u1ee5:<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#2_Cac_khia_canh_cua_giao_tiep\" title=\"2. C\u00e1c kh\u00eda c\u1ea1nh c\u1ee7a giao ti\u1ebfp.\">2. C\u00e1c kh\u00eda c\u1ea1nh c\u1ee7a giao ti\u1ebfp.<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#21_Khia_canh_ngon_ngu\" title=\"2.1 Kh\u00eda c\u1ea1nh ng\u00f4n ng\u1eef\">2.1 Kh\u00eda c\u1ea1nh ng\u00f4n ng\u1eef<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#211_Tu_ngu\" title=\"2.1.1 T\u1eeb ng\u1eef\">2.1.1 T\u1eeb ng\u1eef<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#212_Cau_truc_cau\" title=\"2.1.2 C\u1ea5u tr\u00fac c\u00e2u\">2.1.2 C\u1ea5u tr\u00fac c\u00e2u<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#22_Khia_canh_phi_ngon_ngu\" title=\"2.2 Kh\u00eda c\u1ea1nh phi ng\u00f4n ng\u1eef\">2.2 Kh\u00eda c\u1ea1nh phi ng\u00f4n ng\u1eef<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#221_Bieu_cam_khuon_mat\" title=\"2.2.1 Bi\u1ec3u c\u1ea3m khu\u00f4n m\u1eb7t\">2.2.1 Bi\u1ec3u c\u1ea3m khu\u00f4n m\u1eb7t<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#222_Cu_chi\" title=\"2.2.2 C\u1eed ch\u1ec9\">2.2.2 C\u1eed ch\u1ec9<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#223_Am_thanh\" title=\"2.2.3 \u00c2m thanh\">2.2.3 \u00c2m thanh<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#224_Khong_gian\" title=\"2.2.4 Kh\u00f4ng gian\">2.2.4 Kh\u00f4ng gian<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#3_Cac_chuc_nang_cua_giao_tiep\" title=\"3. C\u00e1c ch\u1ee9c n\u0103ng c\u1ee7a giao ti\u1ebfp.\">3. C\u00e1c ch\u1ee9c n\u0103ng c\u1ee7a giao ti\u1ebfp.<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#31_Giao_tiep_truyen_tai_thong_tin\" title=\"3.1 Giao ti\u1ebfp truy\u1ec1n t\u1ea3i th\u00f4ng tin:\">3.1 Giao ti\u1ebfp truy\u1ec1n t\u1ea3i th\u00f4ng tin:<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Vi_du-2\" title=\"V\u00ed d\u1ee5:\">V\u00ed d\u1ee5:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#32_Giao_tiep_xay_dung_moi_quan_he\" title=\"3.2 Giao ti\u1ebfp x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7:\">3.2 Giao ti\u1ebfp x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7:<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Vi_du-3\" title=\"V\u00ed d\u1ee5:\">V\u00ed d\u1ee5:<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#4_Vai_tro_cua_giao_tiep_la_gi\" title=\"4. Vai tr\u00f2 c\u1ee7a giao ti\u1ebfp l\u00e0 g\u00ec?\">4. Vai tr\u00f2 c\u1ee7a giao ti\u1ebfp l\u00e0 g\u00ec?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-19\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#5_Giao_tiep_xac_lap_cac_hanh_vi_giua_nguoi_voi_nguoi\" title=\"5. Giao ti\u1ebfp x\u00e1c l\u1eadp c\u00e1c h\u00e0nh vi gi\u1eefa ng\u01b0\u1eddi v\u1edbi ng\u01b0\u1eddi.\">5. Giao ti\u1ebfp x\u00e1c l\u1eadp c\u00e1c h\u00e0nh vi gi\u1eefa ng\u01b0\u1eddi v\u1edbi ng\u01b0\u1eddi.<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-20\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Giao_tiep_la_qua_trinh_thiet_lap_va_duy_tri_cac_hanh_vi_va_thai_do_giua_con_nguoi_trong_mot_tinh_huong_giao_tiep\" title=\"Giao ti\u1ebfp l\u00e0 qu\u00e1 tr\u00ecnh thi\u1ebft l\u1eadp v\u00e0 duy tr\u00ec c\u00e1c h\u00e0nh vi v\u00e0 th\u00e1i \u0111\u1ed9 gi\u1eefa con ng\u01b0\u1eddi trong m\u1ed9t t\u00ecnh hu\u1ed1ng giao ti\u1ebfp. \">Giao ti\u1ebfp l\u00e0 qu\u00e1 tr\u00ecnh thi\u1ebft l\u1eadp v\u00e0 duy tr\u00ec c\u00e1c h\u00e0nh vi v\u00e0 th\u00e1i \u0111\u1ed9 gi\u1eefa con ng\u01b0\u1eddi trong m\u1ed9t t\u00ecnh hu\u1ed1ng giao ti\u1ebfp. <\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-21\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Mot_so_vi_du_ve_giao_tiep_xac_lap_cac_hanh_vi_giua_nguoi_voi_nguoi\" title=\"M\u1ed9t s\u1ed1 v\u00ed d\u1ee5 v\u1ec1 giao ti\u1ebfp x\u00e1c l\u1eadp c\u00e1c h\u00e0nh vi gi\u1eefa ng\u01b0\u1eddi v\u1edbi ng\u01b0\u1eddi:\">M\u1ed9t s\u1ed1 v\u00ed d\u1ee5 v\u1ec1 giao ti\u1ebfp x\u00e1c l\u1eadp c\u00e1c h\u00e0nh vi gi\u1eefa ng\u01b0\u1eddi v\u1edbi ng\u01b0\u1eddi:<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-22\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#6_Tu_do_ma_tao_nen_cac_moi_quan_he_hay_tinh_cach_cua_cac_chu_the_duoc_phan_anh\" title=\"6. T\u1eeb \u0111\u00f3 m\u00e0 t\u1ea1o n\u00ean c\u00e1c m\u1ed1i quan h\u1ec7 hay t\u00ednh c\u00e1ch c\u1ee7a c\u00e1c ch\u1ee7 th\u1ec3 \u0111\u01b0\u1ee3c ph\u1ea3n \u00e1nh.\">6. T\u1eeb \u0111\u00f3 m\u00e0 t\u1ea1o n\u00ean c\u00e1c m\u1ed1i quan h\u1ec7 hay t\u00ednh c\u00e1ch c\u1ee7a c\u00e1c ch\u1ee7 th\u1ec3 \u0111\u01b0\u1ee3c ph\u1ea3n \u00e1nh.<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-23\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Giao_tiep_co_vai_tro_quan_trong_trong_viec_xay_dung_va_phan_anh_cac_moi_quan_he_va_tinh_cach_cua_con_nguoi\" title=\"Giao ti\u1ebfp c\u00f3 vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 ph\u1ea3n \u00e1nh c\u00e1c m\u1ed1i quan h\u1ec7 v\u00e0 t\u00ednh c\u00e1ch c\u1ee7a con ng\u01b0\u1eddi.\">Giao ti\u1ebfp c\u00f3 vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 ph\u1ea3n \u00e1nh c\u00e1c m\u1ed1i quan h\u1ec7 v\u00e0 t\u00ednh c\u00e1ch c\u1ee7a con ng\u01b0\u1eddi.<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-24\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Mot_so_vi_du_ve_giao_tiep_phan_anh_tinh_cach_va_moi_quan_he\" title=\"M\u1ed9t s\u1ed1 v\u00ed d\u1ee5 v\u1ec1 giao ti\u1ebfp ph\u1ea3n \u00e1nh t\u00ednh c\u00e1ch v\u00e0 m\u1ed1i quan h\u1ec7:\">M\u1ed9t s\u1ed1 v\u00ed d\u1ee5 v\u1ec1 giao ti\u1ebfp ph\u1ea3n \u00e1nh t\u00ednh c\u00e1ch v\u00e0 m\u1ed1i quan h\u1ec7:<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-25\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#7_Giao_tiep_duoc_thuc_hien_chu_yeu_voi_loi_noi_cu_chi_bieu_cam%E2%80%A6\" title=\"7. Giao ti\u1ebfp \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n ch\u1ee7 y\u1ebfu v\u1edbi l\u1eddi n\u00f3i, c\u1eed ch\u1ec9, bi\u1ec3u c\u1ea3m&#8230;\">7. Giao ti\u1ebfp \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n ch\u1ee7 y\u1ebfu v\u1edbi l\u1eddi n\u00f3i, c\u1eed ch\u1ec9, bi\u1ec3u c\u1ea3m&#8230;<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-26\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Loi_noi\" title=\"L\u1eddi n\u00f3i:\">L\u1eddi n\u00f3i:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-27\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Cu_chi_va_bieu_cam\" title=\"C\u1eed ch\u1ec9 v\u00e0 bi\u1ec3u c\u1ea3m:\">C\u1eed ch\u1ec9 v\u00e0 bi\u1ec3u c\u1ea3m:<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-28\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Danh_sach_cac_phuong_tien_giao_tiep\" title=\"Danh s\u00e1ch c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n giao ti\u1ebfp:\">Danh s\u00e1ch c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n giao ti\u1ebfp:<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-29\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#8_Y_nghia_phan_anh_tam_ly_cua_giao_tiep\" title=\"8. \u00dd ngh\u0129a ph\u1ea3n \u00e1nh t\u00e2m l\u00fd c\u1ee7a giao ti\u1ebfp.\">8. \u00dd ngh\u0129a ph\u1ea3n \u00e1nh t\u00e2m l\u00fd c\u1ee7a giao ti\u1ebfp.<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-30\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Y_nghia_phan_anh_tam_ly\" title=\"\u00dd ngh\u0129a ph\u1ea3n \u00e1nh t\u00e2m l\u00fd:\">\u00dd ngh\u0129a ph\u1ea3n \u00e1nh t\u00e2m l\u00fd:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-31\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#9_Con_nguoi_muon_gan_ket_voi_nhau_thuc_hien_cac_nhu_cau_va_muc_tieu_phai_dua_tren_diem_tua_tu_giao_tiep\" title=\"9. Con ng\u01b0\u1eddi mu\u1ed1n g\u1eafn k\u1ebft v\u1edbi nhau, th\u1ef1c hi\u1ec7n c\u00e1c nhu c\u1ea7u v\u00e0 m\u1ee5c ti\u00eau ph\u1ea3i d\u1ef1a tr\u00ean \u0111i\u1ec3m t\u1ef1a t\u1eeb giao ti\u1ebfp.\">9. Con ng\u01b0\u1eddi mu\u1ed1n g\u1eafn k\u1ebft v\u1edbi nhau, th\u1ef1c hi\u1ec7n c\u00e1c nhu c\u1ea7u v\u00e0 m\u1ee5c ti\u00eau ph\u1ea3i d\u1ef1a tr\u00ean \u0111i\u1ec3m t\u1ef1a t\u1eeb giao ti\u1ebfp.<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-32\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Giao_tiep_la_yeu_to_quan_trong_trong_viec_xay_dung_va_duy_tri_cac_moi_quan_he_giua_con_nguoi_De_gan_ket_voi_nhau_chung_ta_can_co_kha_nang_giao_tiep_hieu_qua_de_truyen_dat_y_kien_lang_nghe_va_hieu_y_cua_nguoi_khac_Giao_tiep_cung_giup_chung_ta_thuc_hien_cac_nhu_cau_va_muc_tieu_ca_nhan_bang_cach_tao_ra_su_dong_thuan_va_ho_tro_tu_nguoi_khac\" title=\"Giao ti\u1ebfp l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng trong vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec c\u00e1c m\u1ed1i quan h\u1ec7 gi\u1eefa con ng\u01b0\u1eddi. \u0110\u1ec3 g\u1eafn k\u1ebft v\u1edbi nhau, ch\u00fang ta c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng giao ti\u1ebfp hi\u1ec7u qu\u1ea3 \u0111\u1ec3 truy\u1ec1n \u0111\u1ea1t \u00fd ki\u1ebfn, l\u1eafng nghe v\u00e0 hi\u1ec3u \u00fd c\u1ee7a ng\u01b0\u1eddi kh\u00e1c. Giao ti\u1ebfp c\u0169ng gi\u00fap ch\u00fang ta th\u1ef1c hi\u1ec7n c\u00e1c nhu c\u1ea7u v\u00e0 m\u1ee5c ti\u00eau c\u00e1 nh\u00e2n b\u1eb1ng c\u00e1ch t\u1ea1o ra s\u1ef1 \u0111\u1ed3ng thu\u1eadn v\u00e0 h\u1ed7 tr\u1ee3 t\u1eeb ng\u01b0\u1eddi kh\u00e1c.\">Giao ti\u1ebfp l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng trong vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec c\u00e1c m\u1ed1i quan h\u1ec7 gi\u1eefa con ng\u01b0\u1eddi. \u0110\u1ec3 g\u1eafn k\u1ebft v\u1edbi nhau, ch\u00fang ta c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng giao ti\u1ebfp hi\u1ec7u qu\u1ea3 \u0111\u1ec3 truy\u1ec1n \u0111\u1ea1t \u00fd ki\u1ebfn, l\u1eafng nghe v\u00e0 hi\u1ec3u \u00fd c\u1ee7a ng\u01b0\u1eddi kh\u00e1c. Giao ti\u1ebfp c\u0169ng gi\u00fap ch\u00fang ta th\u1ef1c hi\u1ec7n c\u00e1c nhu c\u1ea7u v\u00e0 m\u1ee5c ti\u00eau c\u00e1 nh\u00e2n b\u1eb1ng c\u00e1ch t\u1ea1o ra s\u1ef1 \u0111\u1ed3ng thu\u1eadn v\u00e0 h\u1ed7 tr\u1ee3 t\u1eeb ng\u01b0\u1eddi kh\u00e1c.<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-33\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Duoi_day_la_mot_so_yeu_to_quan_trong_trong_giao_tiep\" title=\"D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 y\u1ebfu t\u1ed1 quan tr\u1ecdng trong giao ti\u1ebfp:\">D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 y\u1ebfu t\u1ed1 quan tr\u1ecdng trong giao ti\u1ebfp:<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-34\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#10_Giao_tiep_la_su_tiep_xuc_tam_ly_giua_nguoi_va_nguoi_thong_qua_loi_noi_va_hanh_vi\" title=\"10. Giao ti\u1ebfp l\u00e0 s\u1ef1 ti\u1ebfp x\u00fac t\u00e2m l\u00fd gi\u1eefa ng\u01b0\u1eddi v\u00e0 ng\u01b0\u1eddi th\u00f4ng qua l\u1eddi n\u00f3i v\u00e0 h\u00e0nh vi.\">10. Giao ti\u1ebfp l\u00e0 s\u1ef1 ti\u1ebfp x\u00fac t\u00e2m l\u00fd gi\u1eefa ng\u01b0\u1eddi v\u00e0 ng\u01b0\u1eddi th\u00f4ng qua l\u1eddi n\u00f3i v\u00e0 h\u00e0nh vi.<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-35\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Giao_tiep_la_qua_trinh_truyen_dat_thong_tin_y_kien_%E2%80%8B%E2%80%8Bva_cam_xuc_giua_con_nguoi_thong_qua_loi_noi_viet_lach_va_hanh_vi_No_khong_chi_lien_quan_den_viec_trao_doi_thong_tin_ma_con_la_su_tiep_xuc_tam_ly_giua_cac_ca_nhan_Giao_tiep_co_the_xay_ra_trong_nhieu_ngu_canh_khac_nhau_tu_giao_tiep_ca_nhan_hang_ngay_den_giao_tiep_trong_cong_viec_va_quan_he_xa_hoi\" title=\"Giao ti\u1ebfp l\u00e0 qu\u00e1 tr\u00ecnh truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin, \u00fd ki\u1ebfn \u200b\u200bv\u00e0 c\u1ea3m x\u00fac gi\u1eefa con ng\u01b0\u1eddi th\u00f4ng qua l\u1eddi n\u00f3i, vi\u1ebft l\u00e1ch v\u00e0 h\u00e0nh vi. N\u00f3 kh\u00f4ng ch\u1ec9 li\u00ean quan \u0111\u1ebfn vi\u1ec7c trao \u0111\u1ed5i th\u00f4ng tin m\u00e0 c\u00f2n l\u00e0 s\u1ef1 ti\u1ebfp x\u00fac t\u00e2m l\u00fd gi\u1eefa c\u00e1c c\u00e1 nh\u00e2n. Giao ti\u1ebfp c\u00f3 th\u1ec3 x\u1ea3y ra trong nhi\u1ec1u ng\u1eef c\u1ea3nh kh\u00e1c nhau, t\u1eeb giao ti\u1ebfp c\u00e1 nh\u00e2n h\u00e0ng ng\u00e0y \u0111\u1ebfn giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c v\u00e0 quan h\u1ec7 x\u00e3 h\u1ed9i.\">Giao ti\u1ebfp l\u00e0 qu\u00e1 tr\u00ecnh truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin, \u00fd ki\u1ebfn \u200b\u200bv\u00e0 c\u1ea3m x\u00fac gi\u1eefa con ng\u01b0\u1eddi th\u00f4ng qua l\u1eddi n\u00f3i, vi\u1ebft l\u00e1ch v\u00e0 h\u00e0nh vi. N\u00f3 kh\u00f4ng ch\u1ec9 li\u00ean quan \u0111\u1ebfn vi\u1ec7c trao \u0111\u1ed5i th\u00f4ng tin m\u00e0 c\u00f2n l\u00e0 s\u1ef1 ti\u1ebfp x\u00fac t\u00e2m l\u00fd gi\u1eefa c\u00e1c c\u00e1 nh\u00e2n. Giao ti\u1ebfp c\u00f3 th\u1ec3 x\u1ea3y ra trong nhi\u1ec1u ng\u1eef c\u1ea3nh kh\u00e1c nhau, t\u1eeb giao ti\u1ebfp c\u00e1 nh\u00e2n h\u00e0ng ng\u00e0y \u0111\u1ebfn giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c v\u00e0 quan h\u1ec7 x\u00e3 h\u1ed9i.<\/a><ul class='ez-toc-list-level-4'><li class='ez-toc-heading-level-4'><a class=\"ez-toc-link ez-toc-heading-36\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Duoi_day_la_mot_so_yeu_to_quan_trong_trong_giao_tiep-2\" title=\"D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 y\u1ebfu t\u1ed1 quan tr\u1ecdng trong giao ti\u1ebfp:\">D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 y\u1ebfu t\u1ed1 quan tr\u1ecdng trong giao ti\u1ebfp:<\/a><\/li><\/ul><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-37\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#11_Giao_tiep_giup_con_nguoi_co_nhieu_chu_de_de_noi_chuyen_quan_tam_hoac_danh_gia_lan_nhau\" title=\"11. Giao ti\u1ebfp gi\u00fap con ng\u01b0\u1eddi c\u00f3 nhi\u1ec1u ch\u1ee7 \u0111\u1ec1 \u0111\u1ec3 n\u00f3i chuy\u1ec7n, quan t\u00e2m ho\u1eb7c \u0111\u00e1nh gi\u00e1 l\u1eabn nhau.\">11. Giao ti\u1ebfp gi\u00fap con ng\u01b0\u1eddi c\u00f3 nhi\u1ec1u ch\u1ee7 \u0111\u1ec1 \u0111\u1ec3 n\u00f3i chuy\u1ec7n, quan t\u00e2m ho\u1eb7c \u0111\u00e1nh gi\u00e1 l\u1eabn nhau.<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-38\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Chu_de_noi_chuyen\" title=\"Ch\u1ee7 \u0111\u1ec1 n\u00f3i chuy\u1ec7n\">Ch\u1ee7 \u0111\u1ec1 n\u00f3i chuy\u1ec7n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-39\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Tinh_cam_quan_tam_va_danh_gia\" title=\"T\u00ecnh c\u1ea3m quan t\u00e2m v\u00e0 \u0111\u00e1nh gi\u00e1\">T\u00ecnh c\u1ea3m quan t\u00e2m v\u00e0 \u0111\u00e1nh gi\u00e1<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-40\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#12_Giao_tiep_la_su_xac_lap_va_van_hanh_cac_moi_quan_he_trong_cuoc_song\" title=\"12. Giao ti\u1ebfp l\u00e0 s\u1ef1 x\u00e1c l\u1eadp v\u00e0 v\u1eadn h\u00e0nh c\u00e1c m\u1ed1i quan h\u1ec7 trong cu\u1ed9c s\u1ed1ng.\">12. Giao ti\u1ebfp l\u00e0 s\u1ef1 x\u00e1c l\u1eadp v\u00e0 v\u1eadn h\u00e0nh c\u00e1c m\u1ed1i quan h\u1ec7 trong cu\u1ed9c s\u1ed1ng.<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-41\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Xac_lap_moi_quan_he\" title=\"X\u00e1c l\u1eadp m\u1ed1i quan h\u1ec7\">X\u00e1c l\u1eadp m\u1ed1i quan h\u1ec7<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-42\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Van_hanh_moi_quan_he\" title=\"V\u1eadn h\u00e0nh m\u1ed1i quan h\u1ec7\">V\u1eadn h\u00e0nh m\u1ed1i quan h\u1ec7<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-43\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#13_Giao_tiep_co_3_khia_canh_chinh_giao_luu_tac_dong_qua_lai_giua_hai_ben_khia_canh_tri_giac\" title=\"13. Giao ti\u1ebfp c\u00f3 3 kh\u00eda c\u1ea1nh ch\u00ednh: giao l\u01b0u, t\u00e1c \u0111\u1ed9ng qua l\u1ea1i gi\u1eefa hai b\u00ean, kh\u00eda c\u1ea1nh tri gi\u00e1c.\">13. Giao ti\u1ebfp c\u00f3 3 kh\u00eda c\u1ea1nh ch\u00ednh: giao l\u01b0u, t\u00e1c \u0111\u1ed9ng qua l\u1ea1i gi\u1eefa hai b\u00ean, kh\u00eda c\u1ea1nh tri gi\u00e1c.<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-44\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Giao_luu\" title=\"Giao l\u01b0u:\">Giao l\u01b0u:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-45\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Tac_dong_qua_lai_giua_hai_ben\" title=\"T\u00e1c \u0111\u1ed9ng qua l\u1ea1i gi\u1eefa hai b\u00ean:\">T\u00e1c \u0111\u1ed9ng qua l\u1ea1i gi\u1eefa hai b\u00ean:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-46\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Khia_canh_tri_giac\" title=\"Kh\u00eda c\u1ea1nh tri gi\u00e1c:\">Kh\u00eda c\u1ea1nh tri gi\u00e1c:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-47\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#14_Giao_tiep_mang_den_cac_chuc_nang_nhu_trao_doi_thong_tin_xay_dung_chien_luoc_hoat_dong_phoi_hop_tim_hieu_nguoi_khac\" title=\"14. Giao ti\u1ebfp mang \u0111\u1ebfn c\u00e1c ch\u1ee9c n\u0103ng nh\u01b0 trao \u0111\u1ed5i th\u00f4ng tin, x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c ho\u1ea1t \u0111\u1ed9ng ph\u1ed1i h\u1ee3p, t\u00ecm hi\u1ec3u ng\u01b0\u1eddi kh\u00e1c.\">14. Giao ti\u1ebfp mang \u0111\u1ebfn c\u00e1c ch\u1ee9c n\u0103ng nh\u01b0 trao \u0111\u1ed5i th\u00f4ng tin, x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c ho\u1ea1t \u0111\u1ed9ng ph\u1ed1i h\u1ee3p, t\u00ecm hi\u1ec3u ng\u01b0\u1eddi kh\u00e1c.<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-48\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Trao_doi_thong_tin\" title=\"Trao \u0111\u1ed5i th\u00f4ng tin:\">Trao \u0111\u1ed5i th\u00f4ng tin:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-49\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Xay_dung_chien_luoc_hoat_dong_phoi_hop\" title=\"X\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c ho\u1ea1t \u0111\u1ed9ng ph\u1ed1i h\u1ee3p:\">X\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c ho\u1ea1t \u0111\u1ed9ng ph\u1ed1i h\u1ee3p:<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-50\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Tim_hieu_nguoi_khac\" title=\"T\u00ecm hi\u1ec3u ng\u01b0\u1eddi kh\u00e1c:\">T\u00ecm hi\u1ec3u ng\u01b0\u1eddi kh\u00e1c:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-51\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#15_Giao_tiep_co_vai_tro_phuc_vu_nhu_cau_cua_tung_thanh_vien_trong_xa_hoi_va_dieu_chinh_tam_ly_cua_con_nguoi\" title=\"15. Giao ti\u1ebfp c\u00f3 vai tr\u00f2 ph\u1ee5c v\u1ee5 nhu c\u1ea7u c\u1ee7a t\u1eebng th\u00e0nh vi\u00ean trong x\u00e3 h\u1ed9i v\u00e0 \u0111i\u1ec1u ch\u1ec9nh t\u00e2m l\u00fd c\u1ee7a con ng\u01b0\u1eddi.\">15. Giao ti\u1ebfp c\u00f3 vai tr\u00f2 ph\u1ee5c v\u1ee5 nhu c\u1ea7u c\u1ee7a t\u1eebng th\u00e0nh vi\u00ean trong x\u00e3 h\u1ed9i v\u00e0 \u0111i\u1ec1u ch\u1ec9nh t\u00e2m l\u00fd c\u1ee7a con ng\u01b0\u1eddi.<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-52\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Vai_tro_phuc_vu_nhu_cau_ca_nhan\" title=\"Vai tr\u00f2 ph\u1ee5c v\u1ee5 nhu c\u1ea7u c\u00e1 nh\u00e2n\">Vai tr\u00f2 ph\u1ee5c v\u1ee5 nhu c\u1ea7u c\u00e1 nh\u00e2n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-53\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Dieu_chinh_tam_ly\" title=\"\u0110i\u1ec1u ch\u1ec9nh t\u00e2m l\u00fd\">\u0110i\u1ec1u ch\u1ec9nh t\u00e2m l\u00fd<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-54\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#16_Giao_tiep_co_the_tao_ra_su_dong_nhat_hoac_doi_lap_trong_moi_quan_he_va_mang_lai_hieu_qua_trong_to_chuc_va_cuoc_song_ca_nhan\" title=\"16. Giao ti\u1ebfp c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 \u0111\u1ed3ng nh\u1ea5t ho\u1eb7c \u0111\u1ed1i l\u1eadp trong m\u1ed1i quan h\u1ec7 v\u00e0 mang l\u1ea1i hi\u1ec7u qu\u1ea3 trong t\u1ed5 ch\u1ee9c v\u00e0 cu\u1ed9c s\u1ed1ng c\u00e1 nh\u00e2n.\">16. Giao ti\u1ebfp c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 \u0111\u1ed3ng nh\u1ea5t ho\u1eb7c \u0111\u1ed1i l\u1eadp trong m\u1ed1i quan h\u1ec7 v\u00e0 mang l\u1ea1i hi\u1ec7u qu\u1ea3 trong t\u1ed5 ch\u1ee9c v\u00e0 cu\u1ed9c s\u1ed1ng c\u00e1 nh\u00e2n.<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-55\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Su_dong_nhat_trong_moi_quan_he\" title=\"S\u1ef1 \u0111\u1ed3ng nh\u1ea5t trong m\u1ed1i quan h\u1ec7\">S\u1ef1 \u0111\u1ed3ng nh\u1ea5t trong m\u1ed1i quan h\u1ec7<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-56\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Su_doi_lap_trong_to_chuc_va_cuoc_song_ca_nhan\" title=\"S\u1ef1 \u0111\u1ed1i l\u1eadp trong t\u1ed5 ch\u1ee9c v\u00e0 cu\u1ed9c s\u1ed1ng c\u00e1 nh\u00e2n\">S\u1ef1 \u0111\u1ed1i l\u1eadp trong t\u1ed5 ch\u1ee9c v\u00e0 cu\u1ed9c s\u1ed1ng c\u00e1 nh\u00e2n<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-57\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#17_Giao_tiep_la_phuong_tien_the_hien_nhan_cach_va_co_anh_huong_lon_den_suy_nghi_hanh_dong_cua_con_nguoi\" title=\"17. Giao ti\u1ebfp l\u00e0 ph\u01b0\u01a1ng ti\u1ec7n th\u1ec3 hi\u1ec7n nh\u00e2n c\u00e1ch v\u00e0 c\u00f3 \u1ea3nh h\u01b0\u1edfng l\u1edbn \u0111\u1ebfn suy ngh\u0129, h\u00e0nh \u0111\u1ed9ng c\u1ee7a con ng\u01b0\u1eddi.\">17. Giao ti\u1ebfp l\u00e0 ph\u01b0\u01a1ng ti\u1ec7n th\u1ec3 hi\u1ec7n nh\u00e2n c\u00e1ch v\u00e0 c\u00f3 \u1ea3nh h\u01b0\u1edfng l\u1edbn \u0111\u1ebfn suy ngh\u0129, h\u00e0nh \u0111\u1ed9ng c\u1ee7a con ng\u01b0\u1eddi.<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-58\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#The_hien_nhan_cach\" title=\"Th\u1ec3 hi\u1ec7n nh\u00e2n c\u00e1ch\">Th\u1ec3 hi\u1ec7n nh\u00e2n c\u00e1ch<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-59\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Anh_huong_den_suy_nghi_va_hanh_dong\" title=\"\u1ea2nh h\u01b0\u1edfng \u0111\u1ebfn suy ngh\u0129 v\u00e0 h\u00e0nh \u0111\u1ed9ng\">\u1ea2nh h\u01b0\u1edfng \u0111\u1ebfn suy ngh\u0129 v\u00e0 h\u00e0nh \u0111\u1ed9ng<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-60\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#18_Ky_nang_giao_tiep_tot_giup_con_nguoi_thanh_cong_trong_cong_viec_va_xay_dung_cac_moi_quan_he_xa_hoi_hieu_qua\" title=\"18. K\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t gi\u00fap con ng\u01b0\u1eddi th\u00e0nh c\u00f4ng trong c\u00f4ng vi\u1ec7c v\u00e0 x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 x\u00e3 h\u1ed9i hi\u1ec7u qu\u1ea3.\">18. K\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t gi\u00fap con ng\u01b0\u1eddi th\u00e0nh c\u00f4ng trong c\u00f4ng vi\u1ec7c v\u00e0 x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 x\u00e3 h\u1ed9i hi\u1ec7u qu\u1ea3.<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-61\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Tam_quan_trong_cua_ky_nang_giao_tiep\" title=\"T\u1ea7m quan tr\u1ecdng c\u1ee7a k\u1ef9 n\u0103ng giao ti\u1ebfp\">T\u1ea7m quan tr\u1ecdng c\u1ee7a k\u1ef9 n\u0103ng giao ti\u1ebfp<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-62\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Cach_phat_trien_ky_nang_giao_tiep\" title=\"C\u00e1ch ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng giao ti\u1ebfp\">C\u00e1ch ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng giao ti\u1ebfp<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-63\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#19_Le_tan_ngoai_giao_la_mot_bo_phan_cau_thanh_cua_hoat_dong_ngoai_giao_va_co_vai_tro_quan_trong_trong_viec_tao_an_tuong_voi_khach_hang\" title=\"19. L\u1ec5 t\u00e2n ngo\u1ea1i giao l\u00e0 m\u1ed9t b\u1ed9 ph\u1eadn c\u1ea5u th\u00e0nh c\u1ee7a ho\u1ea1t \u0111\u1ed9ng ngo\u1ea1i giao v\u00e0 c\u00f3 vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c t\u1ea1o \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng.\">19. L\u1ec5 t\u00e2n ngo\u1ea1i giao l\u00e0 m\u1ed9t b\u1ed9 ph\u1eadn c\u1ea5u th\u00e0nh c\u1ee7a ho\u1ea1t \u0111\u1ed9ng ngo\u1ea1i giao v\u00e0 c\u00f3 vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c t\u1ea1o \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng.<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-64\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Vai_tro_cua_le_tan_ngoai_giao\" title=\"Vai tr\u00f2 c\u1ee7a l\u1ec5 t\u00e2n ngo\u1ea1i giao\">Vai tr\u00f2 c\u1ee7a l\u1ec5 t\u00e2n ngo\u1ea1i giao<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-65\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#20_Cach_gioi_thieu_ban_than_va_nguoi_khac_mot_cach_lich_su_trong_giao_tiep\" title=\"20. C\u00e1ch gi\u1edbi thi\u1ec7u b\u1ea3n th\u00e2n v\u00e0 ng\u01b0\u1eddi kh\u00e1c m\u1ed9t c\u00e1ch l\u1ecbch s\u1ef1 trong giao ti\u1ebfp.\">20. C\u00e1ch gi\u1edbi thi\u1ec7u b\u1ea3n th\u00e2n v\u00e0 ng\u01b0\u1eddi kh\u00e1c m\u1ed9t c\u00e1ch l\u1ecbch s\u1ef1 trong giao ti\u1ebfp.<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-66\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Cach_gioi_thieu_ban_than\" title=\"C\u00e1ch gi\u1edbi thi\u1ec7u b\u1ea3n th\u00e2n\">C\u00e1ch gi\u1edbi thi\u1ec7u b\u1ea3n th\u00e2n<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-67\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Cach_gioi_thieu_nguoi_khac\" title=\"C\u00e1ch gi\u1edbi thi\u1ec7u ng\u01b0\u1eddi kh\u00e1c\">C\u00e1ch gi\u1edbi thi\u1ec7u ng\u01b0\u1eddi kh\u00e1c<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-68\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#21_Tam_quan_trong_cua_loi_khen_trong_giao_tiep_va_cach_khen_ngoi_mot_cach_lich_su\" title=\"21. T\u1ea7m quan tr\u1ecdng c\u1ee7a l\u1eddi khen trong giao ti\u1ebfp v\u00e0 c\u00e1ch khen ng\u1ee3i m\u1ed9t c\u00e1ch l\u1ecbch s\u1ef1.\">21. T\u1ea7m quan tr\u1ecdng c\u1ee7a l\u1eddi khen trong giao ti\u1ebfp v\u00e0 c\u00e1ch khen ng\u1ee3i m\u1ed9t c\u00e1ch l\u1ecbch s\u1ef1.<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-69\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Tam_quan_trong_cua_loi_khen\" title=\"T\u1ea7m quan tr\u1ecdng c\u1ee7a l\u1eddi khen\">T\u1ea7m quan tr\u1ecdng c\u1ee7a l\u1eddi khen<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-70\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Cach_khen_ngoi_mot_cach_lich_su\" title=\"C\u00e1ch khen ng\u1ee3i m\u1ed9t c\u00e1ch l\u1ecbch s\u1ef1\">C\u00e1ch khen ng\u1ee3i m\u1ed9t c\u00e1ch l\u1ecbch s\u1ef1<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-71\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#22_Phuong_cham_hoi_thoai_trong_giao_tiep_va_cach_van_dung_chung_de_thanh_cong_trong_cuoc_tro_chuyen\" title=\"22. Ph\u01b0\u01a1ng ch\u00e2m h\u1ed9i tho\u1ea1i trong giao ti\u1ebfp v\u00e0 c\u00e1ch v\u1eadn d\u1ee5ng ch\u00fang \u0111\u1ec3 th\u00e0nh c\u00f4ng trong cu\u1ed9c tr\u00f2 chuy\u1ec7n.\">22. Ph\u01b0\u01a1ng ch\u00e2m h\u1ed9i tho\u1ea1i trong giao ti\u1ebfp v\u00e0 c\u00e1ch v\u1eadn d\u1ee5ng ch\u00fang \u0111\u1ec3 th\u00e0nh c\u00f4ng trong cu\u1ed9c tr\u00f2 chuy\u1ec7n.<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-72\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Phuong_cham_hoi_thoai\" title=\"Ph\u01b0\u01a1ng ch\u00e2m h\u1ed9i tho\u1ea1i\">Ph\u01b0\u01a1ng ch\u00e2m h\u1ed9i tho\u1ea1i<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-73\" href=\"https:\/\/ungdung.hotronghiencuu.com\/open\/giao-tiep-la-gi\/#Cach_van_dung_phuong_cham_hoi_thoai\" title=\"C\u00e1ch v\u1eadn d\u1ee5ng ph\u01b0\u01a1ng ch\u00e2m h\u1ed9i tho\u1ea1i\">C\u00e1ch v\u1eadn d\u1ee5ng ph\u01b0\u01a1ng ch\u00e2m h\u1ed9i tho\u1ea1i<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"1_Giao_tiep_la_gi\"><\/span>1. Giao ti\u1ebfp l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Giao ti\u1ebfp l\u00e0 qu\u00e1 tr\u00ecnh truy\u1ec1n \u0111\u1ea1t v\u00e0 chia s\u1ebb th\u00f4ng tin, \u00fd ki\u1ebfn, c\u1ea3m x\u00fac gi\u1eefa c\u00e1c c\u00e1 nh\u00e2n ho\u1eb7c nh\u00f3m ng\u01b0\u1eddi. N\u00f3 kh\u00f4ng ch\u1ec9 bao g\u1ed3m vi\u1ec7c truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin qua l\u1eddi n\u00f3i, m\u00e0 c\u00f2n th\u00f4ng qua c\u1eed ch\u1ec9, bi\u1ec3u c\u1ea3m khu\u00f4n m\u1eb7t v\u00e0 ng\u00f4n ng\u1eef c\u01a1 th\u1ec3. Giao ti\u1ebfp l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng c\u1ee7a cu\u1ed9c s\u1ed1ng h\u00e0ng ng\u00e0y v\u00e0 c\u00f3 vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec c\u00e1c m\u1ed1i quan h\u1ec7.<\/p>\n<p>Giao ti\u1ebfp kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 vi\u1ec7c truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin, m\u00e0 c\u00f2n li\u00ean quan \u0111\u1ebfn vi\u1ec7c hi\u1ec3u v\u00e0 \u0111\u01b0\u1ee3c hi\u1ec3u. \u0110\u1ec3 c\u00f3 m\u1ed9t giao ti\u1ebfp hi\u1ec7u qu\u1ea3, ch\u00fang ta c\u1ea7n l\u1eafng nghe v\u00e0 t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u01b0\u1eddi kh\u00e1c m\u1ed9t c\u00e1ch t\u00edch c\u1ef1c. Giao ti\u1ebfp th\u00e0nh c\u00f4ng y\u00eau c\u1ea7u s\u1ef1 linh ho\u1ea1t trong vi\u1ec7c th\u00edch \u1ee9ng v\u1edbi c\u00e1c t\u00ecnh hu\u1ed1ng kh\u00e1c nhau v\u00e0 s\u1eed d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ph\u00e1p giao ti\u1ebfp ph\u00f9 h\u1ee3p.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Cac_khia_canh_cua_giao_tiep\"><\/span>C\u00e1c kh\u00eda c\u1ea1nh c\u1ee7a giao ti\u1ebfp:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>Kh\u00eda c\u1ea1nh n\u1ed9i dung: N\u1ed9i dung c\u1ee7a th\u00f4ng \u0111i\u1ec7p \u0111\u01b0\u1ee3c truy\u1ec1n \u0111\u1ea1t th\u00f4ng qua l\u1eddi n\u00f3i, vi\u1ebft l\u00e1ch ho\u1eb7c h\u00ecnh \u1ea3nh.<\/li>\n<li>Kh\u00eda c\u1ea1nh ng\u00f4n ng\u1eef: S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef ph\u00f9 h\u1ee3p v\u00e0 hi\u1ec3u r\u00f5 c\u00e1c quy t\u1eafc, ng\u1eef ph\u00e1p v\u00e0 t\u1eeb v\u1ef1ng \u0111\u1ec3 truy\u1ec1n \u0111\u1ea1t \u00fd ki\u1ebfn m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c.<\/li>\n<li>Kh\u00eda c\u1ea1nh non-verbal: Bao g\u1ed3m bi\u1ec3u c\u1ea3m khu\u00f4n m\u1eb7t, c\u1eed ch\u1ec9, \u00e2m thanh v\u00e0 ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 \u0111\u1ec3 truy\u1ec1n \u0111\u1ea1t th\u00f4ng \u0111i\u1ec7p.<\/li>\n<li>Kh\u00eda c\u1ea1nh tri gi\u00e1c: Hi\u1ec3u v\u00e0 \u0111\u00e1nh gi\u00e1 nh\u1eadn th\u1ee9c c\u1ee7a ng\u01b0\u1eddi kh\u00e1c \u0111\u1ec3 t\u1ea1o ra s\u1ef1 hi\u1ec3u bi\u1ebft chung.<\/li>\n<\/ul>\n<h4><span class=\"ez-toc-section\" id=\"Vi_du\"><\/span>V\u00ed d\u1ee5:<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Khi b\u1ea1n n\u00f3i chuy\u1ec7n v\u1edbi m\u1ed9t ng\u01b0\u1eddi kh\u00e1c, b\u1ea1n kh\u00f4ng ch\u1ec9 truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin b\u1eb1ng l\u1eddi n\u00f3i m\u00e0 c\u00f2n th\u00f4ng qua bi\u1ec3u c\u1ea3m khu\u00f4n m\u1eb7t v\u00e0 c\u1eed ch\u1ec9. V\u00ed d\u1ee5, khi b\u1ea1n mu\u1ed1n di\u1ec5n t\u1ea3 s\u1ef1 vui m\u1eebng, b\u1ea1n c\u00f3 th\u1ec3 m\u1ec9m c\u01b0\u1eddi v\u00e0 nh\u00fan vai. Ng\u01b0\u1ee3c l\u1ea1i, khi b\u1ea1n mu\u1ed1n di\u1ec5n t\u1ea3 s\u1ef1 bu\u1ed3n b\u00e3, b\u1ea1n c\u00f3 th\u1ec3 nh\u00ecn xu\u1ed1ng v\u00e0 nh\u1ea5p vai. C\u00e1c bi\u1ec3u hi\u1ec7n kh\u00f4ng ng\u00f4n ng\u1eef n\u00e0y c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 hi\u1ec3u bi\u1ebft v\u00e0 t\u01b0\u01a1ng t\u00e1c gi\u1eefa hai b\u00ean.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"2_Cac_khia_canh_cua_giao_tiep\"><\/span>2. C\u00e1c kh\u00eda c\u1ea1nh c\u1ee7a giao ti\u1ebfp.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"21_Khia_canh_ngon_ngu\"><\/span>2.1 Kh\u00eda c\u1ea1nh ng\u00f4n ng\u1eef<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Giao ti\u1ebfp b\u1eb1ng ng\u00f4n ng\u1eef l\u00e0 m\u1ed9t kh\u00eda c\u1ea1nh quan tr\u1ecdng trong vi\u1ec7c truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin v\u00e0 \u00fd ki\u1ebfn gi\u1eefa c\u00e1c c\u00e1 nh\u00e2n. Ng\u00f4n ng\u1eef c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng trong h\u00ecnh th\u1ee9c l\u1eddi n\u00f3i ho\u1eb7c vi\u1ebft, v\u00e0 n\u00f3 cho ph\u00e9p ch\u00fang ta di\u1ec5n \u0111\u1ea1t suy ngh\u0129, c\u1ea3m x\u00fac v\u00e0 \u00fd t\u01b0\u1edfng c\u1ee7a m\u00ecnh. S\u1ef1 l\u1ef1a ch\u1ecdn t\u1eeb ng\u1eef, c\u1ea5u tr\u00fac c\u00e2u v\u00e0 phong c\u00e1ch giao ti\u1ebfp c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn hi\u1ec7u qu\u1ea3 c\u1ee7a th\u00f4ng \u0111i\u1ec7p \u0111\u01b0\u1ee3c truy\u1ec1n t\u1ea3i.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"211_Tu_ngu\"><\/span>2.1.1 T\u1eeb ng\u1eef<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>T\u1eeb ng\u1eef l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng trong giao ti\u1ebfp v\u00ec n\u00f3 c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 hi\u1ec3u bi\u1ebft ho\u1eb7c nh\u1ea7m l\u1eabn gi\u1eefa c\u00e1c b\u00ean. S\u1eed d\u1ee5ng t\u1eeb ng\u1eef ph\u00f9 h\u1ee3p v\u00e0 r\u00f5 r\u00e0ng gi\u00fap truy\u1ec1n \u0111\u1ea1t \u00fd ki\u1ebfn \u200b\u200bv\u00e0 th\u00f4ng tin m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c v\u00e0 hi\u1ec7u qu\u1ea3.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"212_Cau_truc_cau\"><\/span>2.1.2 C\u1ea5u tr\u00fac c\u00e2u<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>C\u1ea5u tr\u00fac c\u00e2u l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 kh\u00e1c trong giao ti\u1ebfp ng\u00f4n ng\u1eef. S\u1eed d\u1ee5ng c\u1ea5u tr\u00fac c\u00e2u \u0111\u00fang gi\u00fap th\u00f4ng \u0111i\u1ec7p tr\u1edf n\u00ean d\u1ec5 hi\u1ec3u v\u00e0 logic h\u01a1n. M\u1ed9t c\u00e2u \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng v\u00e0 c\u00f3 \u00fd ngh\u0129a s\u1ebd gi\u00fap ng\u01b0\u1eddi nghe ho\u1eb7c \u0111\u1ecdc hi\u1ec3u th\u00f4ng \u0111i\u1ec7p m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"22_Khia_canh_phi_ngon_ngu\"><\/span>2.2 Kh\u00eda c\u1ea1nh phi ng\u00f4n ng\u1eef<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Kh\u00eda c\u1ea1nh phi ng\u00f4n ng\u1eef c\u1ee7a giao ti\u1ebfp bao g\u1ed3m c\u00e1c y\u1ebfu t\u1ed1 kh\u00f4ng ph\u1ea3i t\u1eeb v\u1ef1ng hay ng\u1eef ph\u00e1p, nh\u01b0 bi\u1ec3u c\u1ea3m khu\u00f4n m\u1eb7t, c\u1eed ch\u1ec9, \u00e2m thanh v\u00e0 kh\u00f4ng gian. C\u00e1c y\u1ebfu t\u1ed1 n\u00e0y c\u00f3 th\u1ec3 truy\u1ec1n \u0111\u1ea1t th\u00f4ng \u0111i\u1ec7p v\u00e0 \u00fd ngh\u0129a m\u00e0 kh\u00f4ng s\u1eed d\u1ee5ng t\u1eeb ng\u1eef.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"221_Bieu_cam_khuon_mat\"><\/span>2.2.1 Bi\u1ec3u c\u1ea3m khu\u00f4n m\u1eb7t<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Bi\u1ec3u c\u1ea3m khu\u00f4n m\u1eb7t l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ti\u1ec7n quan tr\u1ecdng trong vi\u1ec7c truy\u1ec1n \u0111\u1ea1t c\u1ea3m x\u00fac v\u00e0 \u00fd ki\u1ebfn \u200b\u200bc\u1ee7a ch\u00fang ta. N\u1ee5 c\u01b0\u1eddi, \u00e1nh m\u1eaft, nh\u0103n nh\u00f3 tr\u00e1n v\u00e0 bi\u1ec3u l\u1ed9 kh\u00e1c c\u1ee7a khu\u00f4n m\u1eb7t c\u00f3 th\u1ec3 cho th\u1ea5y s\u1ef1 h\u1ee9ng th\u00fa, s\u1ef1 t\u1ee9c gi\u1eadn ho\u1eb7c s\u1ef1 bu\u1ed3n b\u00e3 c\u1ee7a ch\u00fang ta.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"222_Cu_chi\"><\/span>2.2.2 C\u1eed ch\u1ec9<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>C\u1eed ch\u1ec9 c\u01a1 th\u1ec3 c\u0169ng c\u00f3 th\u1ec3 truy\u1ec1n \u0111\u1ea1t th\u00f4ng \u0111i\u1ec7p m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng. V\u00ed d\u1ee5, vi\u1ec7c v\u1eaby tay, g\u1eadt \u0111\u1ea7u ho\u1eb7c gi\u01a1 ng\u00f3n tay c\u00e1i c\u00f3 th\u1ec3 di\u1ec5n t\u1ea3 s\u1ef1 \u0111\u1ed3ng \u00fd, ph\u1ea3n \u0111\u1ed1i ho\u1eb7c ch\u00e0o h\u1ecfi.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"223_Am_thanh\"><\/span>2.2.3 \u00c2m thanh<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>\u00c2m thanh nh\u01b0 gi\u1ecdng n\u00f3i v\u00e0 \u00e2m nh\u1ea1c c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng \u0111\u1ec3 truy\u1ec1n \u0111\u1ea1t th\u00f4ng \u0111i\u1ec7p v\u00e0 t\u1ea1o ra hi\u1ec7u \u1ee9ng t\u00e2m l\u00fd. Gi\u1ecdng n\u00f3i c\u00f3 th\u1ec3 bi\u1ec3u l\u1ed9 s\u1ef1 t\u1ef1 tin, s\u1ef1 quan t\u00e2m ho\u1eb7c s\u1ef1 kh\u00f4ng h\u00e0i l\u00f2ng c\u1ee7a ng\u01b0\u1eddi n\u00f3i.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"224_Khong_gian\"><\/span>2.2.4 Kh\u00f4ng gian<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>Kh\u00f4ng gian xung quanh ch\u00fang ta c\u0169ng c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn giao ti\u1ebfp. V\u00ed d\u1ee5, vi\u1ec7c ng\u1ed3i g\u1ea7n hay xa nhau trong m\u1ed9t cu\u1ed9c tr\u00f2 chuy\u1ec7n c\u00f3 th\u1ec3 cho th\u1ea5y m\u1ee9c \u0111\u1ed9 tho\u1ea3i m\u00e1i v\u00e0 quan t\u00e2m c\u1ee7a c\u00e1c b\u00ean.<\/p>\n<p>Giao ti\u1ebfp l\u00e0 m\u1ed9t qu\u00e1 tr\u00ecnh ph\u1ee9c t\u1ea1p v\u00e0 bao g\u1ed3m nhi\u1ec1u kh\u00eda c\u1ea1nh kh\u00e1c nhau. Vi\u1ec7c hi\u1ec3u v\u00e0 \u00e1p d\u1ee5ng c\u00e1c y\u1ebfu t\u1ed1 n\u00e0y trong giao ti\u1ebfp h\u00e0ng ng\u00e0y c\u00f3 th\u1ec3 gi\u00fap ch\u00fang ta truy\u1ec1n \u0111\u1ea1t th\u00f4ng \u0111i\u1ec7p m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 v\u00e0 x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 t\u1ed1t h\u01a1n.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"3_Cac_chuc_nang_cua_giao_tiep\"><\/span>3. C\u00e1c ch\u1ee9c n\u0103ng c\u1ee7a giao ti\u1ebfp.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"31_Giao_tiep_truyen_tai_thong_tin\"><\/span>3.1 Giao ti\u1ebfp truy\u1ec1n t\u1ea3i th\u00f4ng tin:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Giao ti\u1ebfp \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c truy\u1ec1n t\u1ea3i th\u00f4ng tin t\u1eeb ng\u01b0\u1eddi n\u00e0y sang ng\u01b0\u1eddi kh\u00e1c. Qua giao ti\u1ebfp, m\u1ed7i c\u00e1 nh\u00e2n c\u00f3 th\u1ec3 chia s\u1ebb \u00fd ki\u1ebfn, th\u00f4ng tin, ki\u1ebfn th\u1ee9c v\u00e0 kinh nghi\u1ec7m c\u1ee7a m\u00ecnh v\u1edbi nh\u1eefng ng\u01b0\u1eddi kh\u00e1c. \u0110i\u1ec1u n\u00e0y gi\u00fap cung c\u1ea5p th\u00f4ng tin c\u1ea7n thi\u1ebft \u0111\u1ec3 hi\u1ec3u r\u00f5 v\u1ea5n \u0111\u1ec1 v\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh ho\u1eb7c h\u00e0nh \u0111\u1ed9ng ph\u00f9 h\u1ee3p.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Vi_du-2\"><\/span>V\u00ed d\u1ee5:<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>&#8211; Trong m\u1ed9t cu\u1ed9c h\u1ecdp c\u00f4ng ty, c\u00e1c th\u00e0nh vi\u00ean c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng giao ti\u1ebfp \u0111\u1ec3 chia s\u1ebb th\u00f4ng tin v\u1ec1 c\u00e1c d\u1ef1 \u00e1n hi\u1ec7n t\u1ea1i v\u00e0 ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c.<br \/>\n&#8211; Trong gia \u0111\u00ecnh, c\u00e1c th\u00e0nh vi\u00ean c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng giao ti\u1ebfp \u0111\u1ec3 chia s\u1ebb kinh nghi\u1ec7m v\u00e0 ki\u1ebfn th\u1ee9c v\u1ec1 vi\u1ec7c nu\u00f4i d\u1ea1y con c\u00e1i.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"32_Giao_tiep_xay_dung_moi_quan_he\"><\/span>3.2 Giao ti\u1ebfp x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Giao ti\u1ebfp l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng trong vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec c\u00e1c m\u1ed1i quan h\u1ec7 gi\u1eefa con ng\u01b0\u1eddi. Qua giao ti\u1ebfp, ch\u00fang ta c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 hi\u1ec3u bi\u1ebft, l\u00f2ng tin v\u00e0 s\u1ef1 \u0111\u1ed3ng c\u1ea3m v\u1edbi ng\u01b0\u1eddi kh\u00e1c. Giao ti\u1ebfp hi\u1ec7u qu\u1ea3 gi\u00fap ch\u00fang ta thi\u1ebft l\u1eadp m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi gia \u0111\u00ecnh, b\u1ea1n b\u00e8, \u0111\u1ed3ng nghi\u1ec7p v\u00e0 c\u1ed9ng \u0111\u1ed3ng.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Vi_du-3\"><\/span>V\u00ed d\u1ee5:<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<p>&#8211; Trong c\u00f4ng vi\u1ec7c, giao ti\u1ebfp t\u1ed1t gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong nh\u00f3m l\u00e0m vi\u1ec7c gi\u00fap x\u00e2y d\u1ef1ng m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c t\u00edch c\u1ef1c v\u00e0 khuy\u1ebfn kh\u00edch s\u1ef1 h\u1ee3p t\u00e1c.<br \/>\n&#8211; Trong m\u1ed1i quan h\u1ec7 b\u1ea1n b\u00e8, giao ti\u1ebfp gi\u00fap ch\u00fang ta hi\u1ec3u r\u00f5 nhau h\u01a1n, t\u1ea1o ni\u1ec1m tin v\u00e0 th\u1ea5u hi\u1ec3u l\u1eabn nhau.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"4_Vai_tro_cua_giao_tiep_la_gi\"><\/span>4. Vai tr\u00f2 c\u1ee7a giao ti\u1ebfp l\u00e0 g\u00ec?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Giao ti\u1ebfp \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong cu\u1ed9c s\u1ed1ng h\u00e0ng ng\u00e0y c\u1ee7a con ng\u01b0\u1eddi. N\u00f3 kh\u00f4ng ch\u1ec9 gi\u00fap truy\u1ec1n t\u1ea3i th\u00f4ng tin m\u00e0 c\u00f2n \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn suy ngh\u0129, h\u00e0nh vi v\u00e0 m\u1ed1i quan h\u1ec7 c\u1ee7a ch\u00fang ta. D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 vai tr\u00f2 quan tr\u1ecdng c\u1ee7a giao ti\u1ebfp:<\/p>\n<p>1. Giao ti\u1ebfp gi\u00fap x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7: Qua giao ti\u1ebfp, ch\u00fang ta c\u00f3 th\u1ec3 thi\u1ebft l\u1eadp v\u00e0 duy tr\u00ec c\u00e1c m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi ng\u01b0\u1eddi kh\u00e1c. Giao ti\u1ebfp hi\u1ec7u qu\u1ea3 gi\u00fap ch\u00fang ta hi\u1ec3u r\u00f5 nhau h\u01a1n, t\u1ea1o ni\u1ec1m tin v\u00e0 s\u1ef1 \u0111\u1ed3ng c\u1ea3m.<\/p>\n<p>2. Giao ti\u1ebfp l\u00e0 c\u00f4ng c\u1ee5 truy\u1ec1n t\u1ea3i th\u00f4ng tin: Ch\u00fang ta s\u1eed d\u1ee5ng giao ti\u1ebfp \u0111\u1ec3 chia s\u1ebb \u00fd ki\u1ebfn, th\u00f4ng tin v\u00e0 ki\u1ebfn th\u1ee9c c\u1ee7a m\u00ecnh v\u1edbi ng\u01b0\u1eddi kh\u00e1c. \u0110i\u1ec1u n\u00e0y gi\u00fap cung c\u1ea5p th\u00f4ng tin c\u1ea7n thi\u1ebft \u0111\u1ec3 hi\u1ec3u r\u00f5 v\u1ea5n \u0111\u1ec1 v\u00e0 \u0111\u01b0a ra quy\u1ebft \u0111\u1ecbnh ho\u1eb7c h\u00e0nh \u0111\u1ed9ng ph\u00f9 h\u1ee3p.<\/p>\n<p>3. Giao ti\u1ebfp \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn suy ngh\u0129 v\u00e0 h\u00e0nh vi: C\u00e1ch ch\u00fang ta giao ti\u1ebfp c\u00f3 th\u1ec3 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn suy ngh\u0129 v\u00e0 h\u00e0nh vi c\u1ee7a ch\u00fang ta. M\u1ed9t giao ti\u1ebfp t\u00edch c\u1ef1c c\u00f3 th\u1ec3 khuy\u1ebfn kh\u00edch suy ngh\u0129 t\u00edch c\u1ef1c v\u00e0 h\u00e0nh vi x\u00e2y d\u1ef1ng.<\/p>\n<p>4. Giao ti\u1ebfp gi\u00fap gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t: K\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t gi\u00fap ch\u00fang ta gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3 v\u00e0 x\u00e2y d\u1ef1ng m\u00f4i tr\u01b0\u1eddng l\u00e0m vi\u1ec7c ho\u00e0 thu\u1eadn.<\/p>\n<p>5. Giao ti\u1ebfp gi\u00fap th\u1ec3 hi\u1ec7n c\u00e1 nh\u00e2n: C\u00e1ch ch\u00fang ta giao ti\u1ebfp c\u00f3 th\u1ec3 ph\u1ea3n \u00e1nh c\u00e1 nh\u00e2n c\u1ee7a ch\u00fang ta. Giao ti\u1ebfp t\u1ef1 tin v\u00e0 l\u1ecbch s\u1ef1 gi\u00fap ch\u00fang ta t\u1ea1o \u1ea5n t\u01b0\u1ee3ng t\u00edch c\u1ef1c v\u1edbi ng\u01b0\u1eddi kh\u00e1c.<\/p>\n<p>6. Giao ti\u1ebfp l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng trong th\u00e0nh c\u00f4ng c\u00e1 nh\u00e2n v\u00e0 x\u00e3 h\u1ed9i: K\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t gi\u00fap ch\u00fang ta th\u00e0nh c\u00f4ng trong c\u00f4ng vi\u1ec7c v\u00e0 x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 x\u00e3 h\u1ed9i hi\u1ec7u qu\u1ea3.<\/p>\n<p>7. Giao ti\u1ebfp l\u00e0 c\u00f4ng c\u1ee5 \u0111\u1ec3 th\u1ec3 hi\u1ec7n l\u00f2ng bi\u1ebft \u01a1n v\u00e0 khen ng\u1ee3i: Qua giao ti\u1ebfp, ch\u00fang ta c\u00f3 th\u1ec3 th\u1ec3 hi\u1ec7n l\u00f2ng bi\u1ebft \u01a1n v\u00e0 khen ng\u1ee3i \u0111\u1ed1i t\u00e1c ho\u1eb7c \u0111\u1ed3ng nghi\u1ec7p, t\u1eeb \u0111\u00f3 t\u1ea1o ra m\u00f4i tr\u01b0\u1eddng t\u00edch c\u1ef1c v\u00e0 kh\u00edch l\u1ec7 s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a nhau.<\/p>\n<p>8. Giao ti\u1ebfp l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng trong ho\u1ea1t \u0111\u1ed9ng ngo\u1ea1i giao: L\u1ec5 t\u00e2n ngo\u1ea1i giao \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c t\u1ea1o \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng v\u00e0 duy tr\u00ec m\u1ed1i quan h\u1ec7 v\u1edbi c\u00e1c \u0111\u1ed1i t\u00e1c n\u01b0\u1edbc ngo\u00e0i.<\/p>\n<p>9. Giao ti\u1ebfp gi\u00fap chia s\u1ebb ki\u1ebfn th\u1ee9c v\u00e0 kinh nghi\u1ec7m: Qua giao ti\u1ebfp, ch\u00fang ta c\u00f3 th\u1ec3 chia s\u1ebb ki\u1ebfn th\u1ee9c v\u00e0 kinh nghi\u1ec7m c\u1ee7a m\u00ecnh v\u1edbi ng\u01b0\u1eddi kh\u00e1c, t\u1eeb \u0111\u00f3 gi\u00fap nhau ph\u00e1t tri\u1ec3n v\u00e0 h\u1ecdc h\u1ecfi.<\/p>\n<p>10. Giao ti\u1ebfp l\u00e0 c\u00f4ng c\u1ee5 \u0111\u1ec3 t\u1ea1o ra s\u1ef1 \u0111\u1ed3ng nh\u1ea5t ho\u1eb7c \u0111\u1ed1i l\u1eadp: Giao ti\u1ebfp c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 \u0111\u1ed3ng nh\u1ea5t ho\u1eb7c \u0111\u1ed1i l\u1eadp trong m\u1ed1i quan h\u1ec7. M\u1ed9t giao ti\u1ebfp hi\u1ec7u qu\u1ea3 gi\u1eefa c\u00e1c b\u00ean c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 \u0111\u1ed3ng thu\u1eadn v\u00e0 hi\u1ec7u qu\u1ea3 trong t\u1ed5 ch\u1ee9c v\u00e0 cu\u1ed9c s\u1ed1ng c\u00e1 nh\u00e2n.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"5_Giao_tiep_xac_lap_cac_hanh_vi_giua_nguoi_voi_nguoi\"><\/span>5. Giao ti\u1ebfp x\u00e1c l\u1eadp c\u00e1c h\u00e0nh vi gi\u1eefa ng\u01b0\u1eddi v\u1edbi ng\u01b0\u1eddi.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Giao_tiep_la_qua_trinh_thiet_lap_va_duy_tri_cac_hanh_vi_va_thai_do_giua_con_nguoi_trong_mot_tinh_huong_giao_tiep\"><\/span>Giao ti\u1ebfp l\u00e0 qu\u00e1 tr\u00ecnh thi\u1ebft l\u1eadp v\u00e0 duy tr\u00ec c\u00e1c h\u00e0nh vi v\u00e0 th\u00e1i \u0111\u1ed9 gi\u1eefa con ng\u01b0\u1eddi trong m\u1ed9t t\u00ecnh hu\u1ed1ng giao ti\u1ebfp. <span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Trong giao ti\u1ebfp, ch\u00fang ta s\u1eed d\u1ee5ng c\u1ea3 l\u1eddi n\u00f3i, c\u1eed ch\u1ec9, bi\u1ec3u c\u1ea3m v\u00e0 ng\u00f4n ng\u1eef phi t\u1eeb \u0111\u1ec3 truy\u1ec1n \u0111\u1ea1t \u00fd ki\u1ebfn, th\u00f4ng tin v\u00e0 c\u1ea3m x\u00fac c\u1ee7a m\u00ecnh. Qua vi\u1ec7c giao ti\u1ebfp, ch\u00fang ta c\u00f3 th\u1ec3 x\u00e1c l\u1eadp c\u00e1c h\u00e0nh vi nh\u01b0 s\u1ef1 t\u00f4n tr\u1ecdng, l\u1eafng nghe, chia s\u1ebb v\u00e0 hi\u1ec3u bi\u1ebft \u0111\u1ed1i t\u00e1c. Giao ti\u1ebfp hi\u1ec7u qu\u1ea3 gi\u00fap t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng thu\u1eadn l\u1ee3i cho s\u1ef1 g\u1eafn k\u1ebft v\u00e0 ph\u00e1t tri\u1ec3n c\u00e1 nh\u00e2n.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Mot_so_vi_du_ve_giao_tiep_xac_lap_cac_hanh_vi_giua_nguoi_voi_nguoi\"><\/span>M\u1ed9t s\u1ed1 v\u00ed d\u1ee5 v\u1ec1 giao ti\u1ebfp x\u00e1c l\u1eadp c\u00e1c h\u00e0nh vi gi\u1eefa ng\u01b0\u1eddi v\u1edbi ng\u01b0\u1eddi:<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>T\u1ea1o ra kh\u00f4ng gian an to\u00e0n \u0111\u1ec3 m\u1ecdi ng\u01b0\u1eddi c\u00f3 th\u1ec3 t\u1ef1 do di\u1ec5n \u0111\u1ea1t \u00fd ki\u1ebfn c\u1ee7a m\u00ecnh.<\/li>\n<li>S\u1eed d\u1ee5ng l\u1eddi n\u00f3i t\u00edch c\u1ef1c v\u00e0 kh\u00e9o l\u00e9o \u0111\u1ec3 kh\u00edch l\u1ec7 v\u00e0 \u0111\u1ed9ng vi\u00ean \u0111\u1ed1i t\u00e1c.<\/li>\n<li>Th\u1ec3 hi\u1ec7n s\u1ef1 l\u1eafng nghe v\u00e0 quan t\u00e2m \u0111\u1ebfn ng\u01b0\u1eddi kh\u00e1c b\u1eb1ng c\u00e1ch nh\u00ecn v\u00e0o m\u1eaft, g\u1eadt \u0111\u1ea7u v\u00e0 \u0111\u1eb7t c\u00e2u h\u1ecfi \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 suy ngh\u0129 v\u00e0 c\u1ea3m x\u00fac c\u1ee7a h\u1ecd.<\/li>\n<li>\u0110\u1ed1i x\u1eed c\u00f4ng b\u1eb1ng v\u00e0 t\u00f4n tr\u1ecdng m\u1ecdi ng\u01b0\u1eddi, kh\u00f4ng ph\u00e2n bi\u1ec7t \u0111\u1ed1i x\u1eed d\u1ef1a tr\u00ean gi\u1edbi t\u00ednh, tu\u1ed5i t\u00e1c, giai c\u1ea5p hay ch\u1ee7ng t\u1ed9c.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"6_Tu_do_ma_tao_nen_cac_moi_quan_he_hay_tinh_cach_cua_cac_chu_the_duoc_phan_anh\"><\/span>6. T\u1eeb \u0111\u00f3 m\u00e0 t\u1ea1o n\u00ean c\u00e1c m\u1ed1i quan h\u1ec7 hay t\u00ednh c\u00e1ch c\u1ee7a c\u00e1c ch\u1ee7 th\u1ec3 \u0111\u01b0\u1ee3c ph\u1ea3n \u00e1nh.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Giao_tiep_co_vai_tro_quan_trong_trong_viec_xay_dung_va_phan_anh_cac_moi_quan_he_va_tinh_cach_cua_con_nguoi\"><\/span>Giao ti\u1ebfp c\u00f3 vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 ph\u1ea3n \u00e1nh c\u00e1c m\u1ed1i quan h\u1ec7 v\u00e0 t\u00ednh c\u00e1ch c\u1ee7a con ng\u01b0\u1eddi.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>C\u00e1ch ch\u00fang ta giao ti\u1ebfp v\u1edbi ng\u01b0\u1eddi kh\u00e1c c\u00f3 th\u1ec3 th\u1ec3 hi\u1ec7n t\u00ednh c\u00e1ch, gi\u00e1 tr\u1ecb v\u00e0 quan \u0111i\u1ec3m c\u1ee7a ch\u00fang ta. Ngo\u00e0i ra, giao ti\u1ebfp c\u0169ng gi\u00fap thi\u1ebft l\u1eadp c\u00e1c m\u1ed1i quan h\u1ec7 c\u00e1 nh\u00e2n, gia \u0111\u00ecnh, b\u1ea1n b\u00e8 v\u00e0 l\u00e0m vi\u1ec7c trong t\u1ed5 ch\u1ee9c. Qua giao ti\u1ebfp, ch\u00fang ta c\u00f3 th\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nh\u1eefng ai ch\u00fang ta l\u00e0, nh\u1eefng g\u00ec ch\u00fang ta mu\u1ed1n v\u00e0 c\u00e1ch ch\u00fang ta t\u01b0\u01a1ng t\u00e1c v\u1edbi ng\u01b0\u1eddi kh\u00e1c.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Mot_so_vi_du_ve_giao_tiep_phan_anh_tinh_cach_va_moi_quan_he\"><\/span>M\u1ed9t s\u1ed1 v\u00ed d\u1ee5 v\u1ec1 giao ti\u1ebfp ph\u1ea3n \u00e1nh t\u00ednh c\u00e1ch v\u00e0 m\u1ed1i quan h\u1ec7:<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>Ng\u01b0\u1eddi c\u00f3 t\u00ednh c\u00e1ch h\u01b0\u1edbng ngo\u1ea1i th\u01b0\u1eddng th\u1ec3 hi\u1ec7n s\u1ef1 tho\u1ea3i m\u00e1i v\u00e0 t\u1ef1 tin trong vi\u1ec7c giao ti\u1ebfp v\u1edbi ng\u01b0\u1eddi kh\u00e1c.<\/li>\n<li>Giao ti\u1ebfp y\u00eau th\u01b0\u01a1ng v\u00e0 chia s\u1ebb gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong gia \u0111\u00ecnh th\u1ec3 hi\u1ec7n m\u1ed1i quan h\u1ec7 gia \u0111\u00ecnh \u1ea5m \u00e1p v\u00e0 g\u1eafn k\u1ebft.<\/li>\n<li>Trong t\u1ed5 ch\u1ee9c, c\u00e1ch l\u00e3nh \u0111\u1ea1o giao ti\u1ebfp v\u1edbi nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 ph\u1ea3n \u00e1nh s\u1ef1 c\u00f4ng b\u1eb1ng, t\u00f4n tr\u1ecdng v\u00e0 kh\u00edch l\u1ec7.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"7_Giao_tiep_duoc_thuc_hien_chu_yeu_voi_loi_noi_cu_chi_bieu_cam%E2%80%A6\"><\/span>7. Giao ti\u1ebfp \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n ch\u1ee7 y\u1ebfu v\u1edbi l\u1eddi n\u00f3i, c\u1eed ch\u1ec9, bi\u1ec3u c\u1ea3m&#8230;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Loi_noi\"><\/span>L\u1eddi n\u00f3i:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>L\u1eddi n\u00f3i l\u00e0 ph\u01b0\u01a1ng ti\u1ec7n giao ti\u1ebfp ch\u00ednh trong cu\u1ed9c s\u1ed1ng h\u00e0ng ng\u00e0y. Qua l\u1eddi n\u00f3i, con ng\u01b0\u1eddi c\u00f3 th\u1ec3 truy\u1ec1n \u0111\u1ea1t \u00fd ki\u1ebfn, suy ngh\u0129 v\u00e0 th\u00f4ng tin cho nhau. Tuy nhi\u00ean, \u0111\u1ec3 giao ti\u1ebfp hi\u1ec7u qu\u1ea3 qua l\u1eddi n\u00f3i, c\u1ea7n ph\u1ea3i s\u1eed d\u1ee5ng t\u1eeb ng\u1eef r\u00f5 r\u00e0ng, tr\u00e1nh nh\u1eefng ng\u00f4n t\u1eeb m\u1eadp m\u1edd ho\u1eb7c g\u00e2y hi\u1ec3u l\u1ea7m. Ngo\u00e0i ra, c\u00e1ch di\u1ec5n \u0111\u1ea1t v\u00e0 gi\u1ecdng \u0111i\u1ec7u c\u0169ng \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c truy\u1ec1n \u0111\u1ea1t th\u00f4ng \u0111i\u1ec7p m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c v\u00e0 hi\u1ec7u qu\u1ea3.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Cu_chi_va_bieu_cam\"><\/span>C\u1eed ch\u1ec9 v\u00e0 bi\u1ec3u c\u1ea3m:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Ngo\u00e0i l\u1eddi n\u00f3i, c\u1eed ch\u1ec9 v\u00e0 bi\u1ec3u c\u1ea3m c\u1ee7a ng\u01b0\u1eddi giao ti\u1ebfp c\u0169ng c\u00f3 vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c truy\u1ec1n \u0111\u1ea1t \u00fd ki\u1ebfn v\u00e0 t\u00e2m tr\u1ea1ng. C\u1eed ch\u1ec9 bao g\u1ed3m c\u00e1c h\u00e0nh \u0111\u1ed9ng nh\u01b0 v\u1eaby tay, g\u1eadt \u0111\u1ea7u hay nh\u1ea5n m\u1ea1nh b\u1eb1ng tay \u0111\u1ec3 t\u0103ng t\u00ednh th\u00e2n thi\u1ec7n v\u00e0 s\u1ef1 ch\u00e2n th\u00e0nh trong giao ti\u1ebfp. Bi\u1ec3u c\u1ea3m khu\u00f4n m\u1eb7t v\u00e0 ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 c\u0169ng gi\u00fap truy\u1ec1n \u0111\u1ea1t th\u00f4ng \u0111i\u1ec7p t\u1ed1t h\u01a1n, v\u00ed d\u1ee5 nh\u01b0 bi\u1ec3u l\u1ed9 s\u1ef1 vui m\u1eebng, bu\u1ed3n b\u00e3 hay s\u1ef1 quan t\u00e2m.<\/p>\n<h4><span class=\"ez-toc-section\" id=\"Danh_sach_cac_phuong_tien_giao_tiep\"><\/span>Danh s\u00e1ch c\u00e1c ph\u01b0\u01a1ng ti\u1ec7n giao ti\u1ebfp:<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>L\u1eddi n\u00f3i<\/li>\n<li>C\u1eed ch\u1ec9<\/li>\n<li>Bi\u1ec3u c\u1ea3m khu\u00f4n m\u1eb7t<\/li>\n<li>Ng\u00f4n ng\u1eef c\u01a1 th\u1ec3<\/li>\n<li>Ghi ch\u00fa, tin nh\u1eafn<\/li>\n<li>H\u00ecnh \u1ea3nh, bi\u1ec3u \u0111\u1ed3<\/li>\n<li>M\u00e1y t\u00ednh v\u00e0 c\u00f4ng ngh\u1ec7 th\u00f4ng tin<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"8_Y_nghia_phan_anh_tam_ly_cua_giao_tiep\"><\/span>8. \u00dd ngh\u0129a ph\u1ea3n \u00e1nh t\u00e2m l\u00fd c\u1ee7a giao ti\u1ebfp.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Giao ti\u1ebfp kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 vi\u1ec7c truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin m\u00e0 c\u00f2n c\u00f3 \u00fd ngh\u0129a ph\u1ea3n \u00e1nh t\u00e2m l\u00fd. Qua giao ti\u1ebfp, con ng\u01b0\u1eddi c\u00f3 th\u1ec3 hi\u1ec3u v\u00e0 chia s\u1ebb nh\u1eefng suy ngh\u0129, c\u1ea3m x\u00fac v\u00e0 t\u00ecnh c\u1ea3m c\u1ee7a m\u00ecnh v\u1edbi ng\u01b0\u1eddi kh\u00e1c. Giao ti\u1ebfp gi\u00fap x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 x\u00e3 h\u1ed9i v\u00e0 t\u1ea1o ra s\u1ef1 k\u1ebft n\u1ed1i gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong x\u00e3 h\u1ed9i. Ngo\u00e0i ra, giao ti\u1ebfp c\u00f2n gi\u00fap con ng\u01b0\u1eddi th\u1ec3 hi\u1ec7n c\u00e1 nh\u00e2n m\u00ecnh, t\u1ea1o d\u1ef1ng h\u00ecnh \u1ea3nh v\u00e0 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn suy ngh\u0129 v\u00e0 h\u00e0nh \u0111\u1ed9ng c\u1ee7a ng\u01b0\u1eddi kh\u00e1c.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Y_nghia_phan_anh_tam_ly\"><\/span>\u00dd ngh\u0129a ph\u1ea3n \u00e1nh t\u00e2m l\u00fd:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li>T\u1ea1o s\u1ef1 hi\u1ec3u bi\u1ebft v\u00e0 chia s\u1ebb<\/li>\n<li>X\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 x\u00e3 h\u1ed9i<\/li>\n<li>Th\u1ec3 hi\u1ec7n c\u00e1 nh\u00e2n v\u00e0 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn ng\u01b0\u1eddi kh\u00e1c<\/li>\n<li>T\u1ea1o ra s\u1ef1 k\u1ebft n\u1ed1i gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean trong x\u00e3 h\u1ed9i<\/li>\n<li>G\u00f3p ph\u1ea7n \u0111i\u1ec1u ch\u1ec9nh t\u00e2m l\u00fd c\u1ee7a con ng\u01b0\u1eddi<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"9_Con_nguoi_muon_gan_ket_voi_nhau_thuc_hien_cac_nhu_cau_va_muc_tieu_phai_dua_tren_diem_tua_tu_giao_tiep\"><\/span>9. Con ng\u01b0\u1eddi mu\u1ed1n g\u1eafn k\u1ebft v\u1edbi nhau, th\u1ef1c hi\u1ec7n c\u00e1c nhu c\u1ea7u v\u00e0 m\u1ee5c ti\u00eau ph\u1ea3i d\u1ef1a tr\u00ean \u0111i\u1ec3m t\u1ef1a t\u1eeb giao ti\u1ebfp.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Giao_tiep_la_yeu_to_quan_trong_trong_viec_xay_dung_va_duy_tri_cac_moi_quan_he_giua_con_nguoi_De_gan_ket_voi_nhau_chung_ta_can_co_kha_nang_giao_tiep_hieu_qua_de_truyen_dat_y_kien_lang_nghe_va_hieu_y_cua_nguoi_khac_Giao_tiep_cung_giup_chung_ta_thuc_hien_cac_nhu_cau_va_muc_tieu_ca_nhan_bang_cach_tao_ra_su_dong_thuan_va_ho_tro_tu_nguoi_khac\"><\/span>Giao ti\u1ebfp l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng trong vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec c\u00e1c m\u1ed1i quan h\u1ec7 gi\u1eefa con ng\u01b0\u1eddi. \u0110\u1ec3 g\u1eafn k\u1ebft v\u1edbi nhau, ch\u00fang ta c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng giao ti\u1ebfp hi\u1ec7u qu\u1ea3 \u0111\u1ec3 truy\u1ec1n \u0111\u1ea1t \u00fd ki\u1ebfn, l\u1eafng nghe v\u00e0 hi\u1ec3u \u00fd c\u1ee7a ng\u01b0\u1eddi kh\u00e1c. Giao ti\u1ebfp c\u0169ng gi\u00fap ch\u00fang ta th\u1ef1c hi\u1ec7n c\u00e1c nhu c\u1ea7u v\u00e0 m\u1ee5c ti\u00eau c\u00e1 nh\u00e2n b\u1eb1ng c\u00e1ch t\u1ea1o ra s\u1ef1 \u0111\u1ed3ng thu\u1eadn v\u00e0 h\u1ed7 tr\u1ee3 t\u1eeb ng\u01b0\u1eddi kh\u00e1c.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><span class=\"ez-toc-section\" id=\"Duoi_day_la_mot_so_yeu_to_quan_trong_trong_giao_tiep\"><\/span>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 y\u1ebfu t\u1ed1 quan tr\u1ecdng trong giao ti\u1ebfp:<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>Kh\u1ea3 n\u0103ng l\u1eafng nghe: \u0110\u1ec3 giao ti\u1ebfp hi\u1ec7u qu\u1ea3, ch\u00fang ta c\u1ea7n bi\u1ebft l\u1eafng nghe v\u00e0 hi\u1ec3u \u00fd ki\u1ebfn c\u1ee7a ng\u01b0\u1eddi kh\u00e1c. L\u1eafng nghe kh\u00f4ng ch\u1ec9 l\u00e0 vi\u1ec7c nghe nh\u1eefng g\u00ec ng\u01b0\u1eddi kh\u00e1c n\u00f3i, m\u00e0 c\u00f2n l\u00e0 vi\u1ec7c ch\u00fa \u00fd \u0111\u1ebfn c\u1ea3m x\u00fac v\u00e0 suy ngh\u0129 c\u1ee7a h\u1ecd.<\/li>\n<li>Kh\u1ea3 n\u0103ng di\u1ec5n \u0111\u1ea1t: \u0110\u1ec3 truy\u1ec1n \u0111\u1ea1t \u00fd ki\u1ebfn v\u00e0 suy ngh\u0129 c\u1ee7a m\u00ecnh m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng, ch\u00fang ta c\u1ea7n c\u00f3 kh\u1ea3 n\u0103ng di\u1ec5n \u0111\u1ea1t th\u00f4ng qua l\u1eddi n\u00f3i v\u00e0 h\u00e0nh \u0111\u1ed9ng. S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef ph\u00f9 h\u1ee3p v\u00e0 kh\u00f4ng gian phi ng\u00f4n t\u1eeb c\u0169ng l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng trong giao ti\u1ebfp.<\/li>\n<li>Kh\u1ea3 n\u0103ng x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7: Giao ti\u1ebfp gi\u00fap ch\u00fang ta x\u00e2y d\u1ef1ng v\u00e0 duy tr\u00ec c\u00e1c m\u1ed1i quan h\u1ec7 trong cu\u1ed9c s\u1ed1ng. B\u1eb1ng c\u00e1ch t\u1ea1o ra s\u1ef1 tin t\u01b0\u1edfng, t\u00f4n tr\u1ecdng v\u00e0 s\u1eb5n l\u00f2ng l\u1eafng nghe, ch\u00fang ta c\u00f3 th\u1ec3 g\u1eafn k\u1ebft v\u1edbi nhau v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c m\u1ee5c ti\u00eau chung.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"10_Giao_tiep_la_su_tiep_xuc_tam_ly_giua_nguoi_va_nguoi_thong_qua_loi_noi_va_hanh_vi\"><\/span>10. Giao ti\u1ebfp l\u00e0 s\u1ef1 ti\u1ebfp x\u00fac t\u00e2m l\u00fd gi\u1eefa ng\u01b0\u1eddi v\u00e0 ng\u01b0\u1eddi th\u00f4ng qua l\u1eddi n\u00f3i v\u00e0 h\u00e0nh vi.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Giao_tiep_la_qua_trinh_truyen_dat_thong_tin_y_kien_%E2%80%8B%E2%80%8Bva_cam_xuc_giua_con_nguoi_thong_qua_loi_noi_viet_lach_va_hanh_vi_No_khong_chi_lien_quan_den_viec_trao_doi_thong_tin_ma_con_la_su_tiep_xuc_tam_ly_giua_cac_ca_nhan_Giao_tiep_co_the_xay_ra_trong_nhieu_ngu_canh_khac_nhau_tu_giao_tiep_ca_nhan_hang_ngay_den_giao_tiep_trong_cong_viec_va_quan_he_xa_hoi\"><\/span>Giao ti\u1ebfp l\u00e0 qu\u00e1 tr\u00ecnh truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin, \u00fd ki\u1ebfn \u200b\u200bv\u00e0 c\u1ea3m x\u00fac gi\u1eefa con ng\u01b0\u1eddi th\u00f4ng qua l\u1eddi n\u00f3i, vi\u1ebft l\u00e1ch v\u00e0 h\u00e0nh vi. N\u00f3 kh\u00f4ng ch\u1ec9 li\u00ean quan \u0111\u1ebfn vi\u1ec7c trao \u0111\u1ed5i th\u00f4ng tin m\u00e0 c\u00f2n l\u00e0 s\u1ef1 ti\u1ebfp x\u00fac t\u00e2m l\u00fd gi\u1eefa c\u00e1c c\u00e1 nh\u00e2n. Giao ti\u1ebfp c\u00f3 th\u1ec3 x\u1ea3y ra trong nhi\u1ec1u ng\u1eef c\u1ea3nh kh\u00e1c nhau, t\u1eeb giao ti\u1ebfp c\u00e1 nh\u00e2n h\u00e0ng ng\u00e0y \u0111\u1ebfn giao ti\u1ebfp trong c\u00f4ng vi\u1ec7c v\u00e0 quan h\u1ec7 x\u00e3 h\u1ed9i.<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<h4><span class=\"ez-toc-section\" id=\"Duoi_day_la_mot_so_yeu_to_quan_trong_trong_giao_tiep-2\"><\/span>D\u01b0\u1edbi \u0111\u00e2y l\u00e0 m\u1ed9t s\u1ed1 y\u1ebfu t\u1ed1 quan tr\u1ecdng trong giao ti\u1ebfp:<span class=\"ez-toc-section-end\"><\/span><\/h4>\n<ul>\n<li>Ng\u00f4n ng\u1eef: L\u1eddi n\u00f3i l\u00e0 ph\u01b0\u01a1ng ti\u1ec7n ch\u00ednh \u0111\u1ec3 truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin v\u00e0 \u00fd ki\u1ebfn. S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef r\u00f5 r\u00e0ng, l\u1ecbch s\u1ef1 v\u00e0 kh\u00f4ng gian phi ng\u00f4n t\u1eeb l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng trong giao ti\u1ebfp hi\u1ec7u qu\u1ea3.<\/li>\n<li>H\u00e0nh vi phi ng\u00f4n t\u1eeb: H\u00e0nh vi c\u1ee7a ch\u00fang ta c\u0169ng c\u00f3 th\u1ec3 truy\u1ec1n \u0111\u1ea1t th\u00f4ng \u0111i\u1ec7p v\u00e0 \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn giao ti\u1ebfp. V\u00ed d\u1ee5, bi\u1ec3u hi\u1ec7n khu\u00f4n m\u1eb7t, c\u1eed ch\u1ec9 v\u00e0 \u00e1nh m\u1eaft c\u00f3 th\u1ec3 di\u1ec5n t\u1ea3 c\u1ea3m x\u00fac v\u00e0 \u00fd ki\u1ebfn \u200b\u200bc\u1ee7a ch\u00fang ta.<\/li>\n<li>Ng\u1eef c\u1ea3nh: Ng\u1eef c\u1ea3nh l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng trong giao ti\u1ebfp. N\u00f3 bao g\u1ed3m kh\u00f4ng ch\u1ec9 n\u01a1i di\u1ec5n ra cu\u1ed9c tr\u00f2 chuy\u1ec7n m\u00e0 c\u00f2n c\u00e1c y\u1ebfu t\u1ed1 v\u0103n h\u00f3a, x\u00e3 h\u1ed9i v\u00e0 t\u00e2m l\u00fd \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn giao ti\u1ebfp.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"11_Giao_tiep_giup_con_nguoi_co_nhieu_chu_de_de_noi_chuyen_quan_tam_hoac_danh_gia_lan_nhau\"><\/span>11. Giao ti\u1ebfp gi\u00fap con ng\u01b0\u1eddi c\u00f3 nhi\u1ec1u ch\u1ee7 \u0111\u1ec1 \u0111\u1ec3 n\u00f3i chuy\u1ec7n, quan t\u00e2m ho\u1eb7c \u0111\u00e1nh gi\u00e1 l\u1eabn nhau.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Chu_de_noi_chuyen\"><\/span>Ch\u1ee7 \u0111\u1ec1 n\u00f3i chuy\u1ec7n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Giao ti\u1ebfp l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 quan tr\u1ecdng \u0111\u1ec3 con ng\u01b0\u1eddi c\u00f3 th\u1ec3 trao \u0111\u1ed5i \u00fd ki\u1ebfn, th\u00f4ng tin v\u00e0 suy ngh\u0129 v\u1edbi nhau. N\u00f3 gi\u00fap m\u1ed7i ng\u01b0\u1eddi c\u00f3 th\u1ec3 t\u00ecm ra nhi\u1ec1u ch\u1ee7 \u0111\u1ec1 \u0111\u1ec3 n\u00f3i chuy\u1ec7n v\u00e0 chia s\u1ebb v\u1edbi nhau. B\u1eb1ng c\u00e1ch giao ti\u1ebfp, con ng\u01b0\u1eddi c\u00f3 th\u1ec3 kh\u00e1m ph\u00e1 th\u00eam v\u1ec1 s\u1edf th\u00edch, kinh nghi\u1ec7m v\u00e0 suy ngh\u0129 c\u1ee7a ng\u01b0\u1eddi kh\u00e1c, t\u1eeb \u0111\u00f3 t\u1ea1o ra m\u1ed9t kh\u00f4ng gian tr\u00f2 chuy\u1ec7n phong ph\u00fa v\u00e0 \u0111a d\u1ea1ng.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tinh_cam_quan_tam_va_danh_gia\"><\/span>T\u00ecnh c\u1ea3m quan t\u00e2m v\u00e0 \u0111\u00e1nh gi\u00e1<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Giao ti\u1ebfp kh\u00f4ng ch\u1ec9 gi\u00fap con ng\u01b0\u1eddi c\u00f3 th\u1ec3 tr\u00f2 chuy\u1ec7n v\u1edbi nhau m\u00e0 c\u00f2n mang l\u1ea1i s\u1ef1 quan t\u00e2m v\u00e0 \u0111\u00e1nh gi\u00e1 l\u1eabn nhau. Khi ta l\u1eafng nghe v\u00e0 quan t\u00e2m \u0111\u1ebfn \u00fd ki\u1ebfn c\u1ee7a ng\u01b0\u1eddi kh\u00e1c, ta cho h\u1ecd bi\u1ebft r\u1eb1ng ta coi tr\u1ecdng h\u1ecd v\u00e0 mu\u1ed1n hi\u1ec3u h\u1ecd h\u01a1n. \u0110\u1ed3ng th\u1eddi, vi\u1ec7c \u0111\u00e1nh gi\u00e1 l\u1eabn nhau trong qu\u00e1 tr\u00ecnh giao ti\u1ebfp c\u0169ng gi\u00fap ch\u00fang ta c\u00f3 c\u00e1i nh\u00ecn kh\u00e1ch quan h\u01a1n v\u1ec1 ng\u01b0\u1eddi kh\u00e1c v\u00e0 t\u1eeb \u0111\u00f3 t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng giao ti\u1ebfp t\u00edch c\u1ef1c v\u00e0 x\u00e2y d\u1ef1ng.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"12_Giao_tiep_la_su_xac_lap_va_van_hanh_cac_moi_quan_he_trong_cuoc_song\"><\/span>12. Giao ti\u1ebfp l\u00e0 s\u1ef1 x\u00e1c l\u1eadp v\u00e0 v\u1eadn h\u00e0nh c\u00e1c m\u1ed1i quan h\u1ec7 trong cu\u1ed9c s\u1ed1ng.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" alt=\"12. Giao ti\u1ebfp l\u00e0 s\u1ef1 x\u00e1c l\u1eadp v\u00e0 v\u1eadn h\u00e0nh c\u00e1c m\u1ed1i quan h\u1ec7 trong cu\u1ed9c s\u1ed1ng.\" src=\"https:\/\/ungdung.hotronghiencuu.com\/open\/wp-content\/uploads\/2023\/09\/giao_tiep_la_qua_trinh_truyen_dat_thong_tin_va_tuong_tac_giua_cac_ca_nhan_hoac_to_chuc.jpeg\" style=\"text-align: center; clear: both; display: block; margin: 0 auto;\" title=\"12. Giao ti\u1ebfp l\u00e0 s\u1ef1 x\u00e1c l\u1eadp v\u00e0 v\u1eadn h\u00e0nh c\u00e1c m\u1ed1i quan h\u1ec7 trong cu\u1ed9c s\u1ed1ng.\"\/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Xac_lap_moi_quan_he\"><\/span>X\u00e1c l\u1eadp m\u1ed1i quan h\u1ec7<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Giao ti\u1ebfp \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c x\u00e1c l\u1eadp c\u00e1c m\u1ed1i quan h\u1ec7 trong cu\u1ed9c s\u1ed1ng. B\u1eb1ng c\u00e1ch giao ti\u1ebfp, con ng\u01b0\u1eddi c\u00f3 th\u1ec3 t\u1ea1o d\u1ef1ng \u0111\u01b0\u1ee3c s\u1ef1 tin t\u01b0\u1edfng, s\u1ef1 hi\u1ec3u bi\u1ebft v\u00e0 s\u1ef1 k\u1ebft n\u1ed1i v\u1edbi ng\u01b0\u1eddi kh\u00e1c. Qua vi\u1ec7c tr\u00f2 chuy\u1ec7n, chia s\u1ebb v\u00e0 l\u1eafng nghe, ta c\u00f3 th\u1ec3 x\u00e2y d\u1ef1ng \u0111\u01b0\u1ee3c nh\u1eefng m\u1ed1i quan h\u1ec7 \u0111\u00e1ng tin c\u1eady v\u00e0 \u00fd ngh\u0129a.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Van_hanh_moi_quan_he\"><\/span>V\u1eadn h\u00e0nh m\u1ed1i quan h\u1ec7<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Sau khi \u0111\u00e3 x\u00e1c l\u1eadp \u0111\u01b0\u1ee3c m\u1ed9t m\u1ed1i quan h\u1ec7, giao ti\u1ebfp gi\u00fap con ng\u01b0\u1eddi duy tr\u00ec v\u00e0 ph\u00e1t tri\u1ec3n n\u00f3. B\u1eb1ng c\u00e1ch li\u00ean t\u1ee5c giao ti\u1ebfp, ta c\u00f3 th\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nhau, gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 v\u00e0 x\u00e2y d\u1ef1ng s\u1ef1 t\u01b0\u01a1ng t\u00e1c t\u00edch c\u1ef1c. Giao ti\u1ebfp c\u0169ng gi\u00fap con ng\u01b0\u1eddi bi\u1ebft c\u00e1ch th\u1ec3 hi\u1ec7n t\u00ecnh y\u00eau, s\u1ef1 quan t\u00e2m v\u00e0 s\u1ebb chia trong m\u1ed1i quan h\u1ec7, t\u1eeb \u0111\u00f3 l\u00e0m cho cu\u1ed9c s\u1ed1ng tr\u1edf n\u00ean \u00fd ngh\u0129a h\u01a1n.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"13_Giao_tiep_co_3_khia_canh_chinh_giao_luu_tac_dong_qua_lai_giua_hai_ben_khia_canh_tri_giac\"><\/span>13. Giao ti\u1ebfp c\u00f3 3 kh\u00eda c\u1ea1nh ch\u00ednh: giao l\u01b0u, t\u00e1c \u0111\u1ed9ng qua l\u1ea1i gi\u1eefa hai b\u00ean, kh\u00eda c\u1ea1nh tri gi\u00e1c.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Giao_luu\"><\/span>Giao l\u01b0u:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Giao ti\u1ebfp l\u00e0 qu\u00e1 tr\u00ecnh giao l\u01b0u th\u00f4ng tin v\u00e0 \u00fd ki\u1ebfn gi\u1eefa hai ho\u1eb7c nhi\u1ec1u b\u00ean. N\u00f3 kh\u00f4ng ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 vi\u1ec7c trao \u0111\u1ed5i th\u00f4ng tin m\u00e0 c\u00f2n l\u00e0 s\u1ef1 t\u01b0\u01a1ng t\u00e1c v\u00e0 chia s\u1ebb \u00fd ki\u1ebfn \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 nhau. Giao l\u01b0u trong giao ti\u1ebfp gi\u00fap x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7, t\u1ea1o s\u1ef1 th\u00e2n thi\u1ec7n v\u00e0 g\u1eafn k\u1ebft trong c\u1ed9ng \u0111\u1ed3ng.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tac_dong_qua_lai_giua_hai_ben\"><\/span>T\u00e1c \u0111\u1ed9ng qua l\u1ea1i gi\u1eefa hai b\u00ean:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Giao ti\u1ebfp kh\u00f4ng ch\u1ec9 l\u00e0 vi\u1ec7c truy\u1ec1n th\u00f4ng tin t\u1eeb m\u1ed9t b\u00ean sang m\u1ed9t b\u00ean kh\u00e1c, m\u00e0 c\u00f2n l\u00e0 qu\u00e1 tr\u00ecnh t\u00e1c \u0111\u1ed9ng v\u00e0 \u1ea3nh h\u01b0\u1edfng qua l\u1ea1i gi\u1eefa hai b\u00ean. Khi giao ti\u1ebfp, c\u00e1c b\u00ean c\u00f3 th\u1ec3 thay \u0111\u1ed5i suy ngh\u0129, quan \u0111i\u1ec3m v\u00e0 h\u00e0nh vi c\u1ee7a nhau th\u00f4ng qua vi\u1ec7c trao \u0111\u1ed5i \u00fd ki\u1ebfn v\u00e0 th\u1ea5u hi\u1ec3u l\u1eabn nhau. T\u00e1c \u0111\u1ed9ng qua l\u1ea1i trong giao ti\u1ebfp c\u00f3 th\u1ec3 mang l\u1ea1i s\u1ef1 ph\u00e1t tri\u1ec3n c\u00e1 nh\u00e2n v\u00e0 x\u00e3 h\u1ed9i.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Khia_canh_tri_giac\"><\/span>Kh\u00eda c\u1ea1nh tri gi\u00e1c:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Kh\u00eda c\u1ea1nh tri gi\u00e1c trong giao ti\u1ebfp li\u00ean quan \u0111\u1ebfn kh\u1ea3 n\u0103ng nh\u1eadn bi\u1ebft, hi\u1ec3u v\u00e0 \u0111\u00e1nh gi\u00e1 th\u00f4ng tin m\u1ed9t c\u00e1ch ch\u00ednh x\u00e1c. Tri gi\u00e1c trong giao ti\u1ebfp bao g\u1ed3m vi\u1ec7c l\u1eafng nghe, quan s\u00e1t v\u00e0 ph\u00e2n t\u00edch th\u00f4ng tin \u0111\u1ec3 c\u00f3 c\u00e1i nh\u00ecn t\u1ed5ng th\u1ec3 v\u00e0 \u0111\u00fang \u0111\u1eafn v\u1ec1 t\u00ecnh hu\u1ed1ng. Kh\u1ea3 n\u0103ng tri gi\u00e1c trong giao ti\u1ebfp l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng \u0111\u1ec3 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t v\u00e0 \u0111\u1ea1t \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 trong cu\u1ed9c s\u1ed1ng c\u00e1 nh\u00e2n v\u00e0 c\u00f4ng vi\u1ec7c.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"14_Giao_tiep_mang_den_cac_chuc_nang_nhu_trao_doi_thong_tin_xay_dung_chien_luoc_hoat_dong_phoi_hop_tim_hieu_nguoi_khac\"><\/span>14. Giao ti\u1ebfp mang \u0111\u1ebfn c\u00e1c ch\u1ee9c n\u0103ng nh\u01b0 trao \u0111\u1ed5i th\u00f4ng tin, x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c ho\u1ea1t \u0111\u1ed9ng ph\u1ed1i h\u1ee3p, t\u00ecm hi\u1ec3u ng\u01b0\u1eddi kh\u00e1c.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Trao_doi_thong_tin\"><\/span>Trao \u0111\u1ed5i th\u00f4ng tin:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Giao ti\u1ebfp l\u00e0 c\u00f4ng c\u1ee5 ch\u00ednh \u0111\u1ec3 truy\u1ec1n t\u1ea3i th\u00f4ng tin t\u1eeb m\u1ed9t b\u00ean sang m\u1ed9t b\u00ean kh\u00e1c. Qua giao ti\u1ebfp, c\u00e1c b\u00ean c\u00f3 th\u1ec3 chia s\u1ebb \u00fd ki\u1ebfn, ki\u1ebfn th\u1ee9c, kinh nghi\u1ec7m v\u00e0 th\u00f4ng tin v\u1edbi nhau. Trao \u0111\u1ed5i th\u00f4ng tin trong giao ti\u1ebfp gi\u00fap m\u1edf r\u1ed9ng ki\u1ebfn th\u1ee9c v\u00e0 hi\u1ec3u bi\u1ebft c\u1ee7a con ng\u01b0\u1eddi.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Xay_dung_chien_luoc_hoat_dong_phoi_hop\"><\/span>X\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c ho\u1ea1t \u0111\u1ed9ng ph\u1ed1i h\u1ee3p:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Giao ti\u1ebfp l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng trong vi\u1ec7c x\u00e2y d\u1ef1ng v\u00e0 th\u1ef1c hi\u1ec7n c\u00e1c chi\u1ebfn l\u01b0\u1ee3c ho\u1ea1t \u0111\u1ed9ng ph\u1ed1i h\u1ee3p. Khi giao ti\u1ebfp m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, c\u00e1c b\u00ean c\u00f3 th\u1ec3 trao \u0111\u1ed5i \u00fd ki\u1ebfn, th\u1ed1ng nh\u1ea5t quan \u0111i\u1ec3m v\u00e0 ph\u00e2n c\u00f4ng nhi\u1ec7m v\u1ee5 \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c m\u1ee5c ti\u00eau chung. Giao ti\u1ebfp trong vi\u1ec7c x\u00e2y d\u1ef1ng chi\u1ebfn l\u01b0\u1ee3c ho\u1ea1t \u0111\u1ed9ng ph\u1ed1i h\u1ee3p gi\u00fap t\u0103ng c\u01b0\u1eddng s\u1ef1 hi\u1ec7u qu\u1ea3 v\u00e0 th\u00e0nh c\u00f4ng c\u1ee7a t\u1ed5 ch\u1ee9c hay nh\u00f3m l\u00e0m vi\u1ec7c.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Tim_hieu_nguoi_khac\"><\/span>T\u00ecm hi\u1ec3u ng\u01b0\u1eddi kh\u00e1c:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Giao ti\u1ebfp cho ph\u00e9p con ng\u01b0\u1eddi t\u00ecm hi\u1ec3u v\u00e0 th\u1ea5u hi\u1ec3u ng\u01b0\u1eddi kh\u00e1c. Qua giao ti\u1ebfp, ch\u00fang ta c\u00f3 c\u01a1 h\u1ed9i t\u01b0\u01a1ng t\u00e1c, tr\u00f2 chuy\u1ec7n v\u00e0 chia s\u1ebb v\u1edbi nh\u1eefng ng\u01b0\u1eddi kh\u00e1c \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 suy ngh\u0129, quan \u0111i\u1ec3m, gi\u00e1 tr\u1ecb v\u00e0 nhu c\u1ea7u c\u1ee7a h\u1ecd. T\u00ecm hi\u1ec3u ng\u01b0\u1eddi kh\u00e1c trong giao ti\u1ebfp gi\u00fap x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7 t\u1ed1t, gia t\u0103ng s\u1ef1 th\u00f4ng c\u1ea3m v\u00e0 s\u1eb5n l\u00f2ng gi\u00fap \u0111\u1ee1 l\u1eabn nhau.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"15_Giao_tiep_co_vai_tro_phuc_vu_nhu_cau_cua_tung_thanh_vien_trong_xa_hoi_va_dieu_chinh_tam_ly_cua_con_nguoi\"><\/span>15. Giao ti\u1ebfp c\u00f3 vai tr\u00f2 ph\u1ee5c v\u1ee5 nhu c\u1ea7u c\u1ee7a t\u1eebng th\u00e0nh vi\u00ean trong x\u00e3 h\u1ed9i v\u00e0 \u0111i\u1ec1u ch\u1ec9nh t\u00e2m l\u00fd c\u1ee7a con ng\u01b0\u1eddi.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Vai_tro_phuc_vu_nhu_cau_ca_nhan\"><\/span>Vai tr\u00f2 ph\u1ee5c v\u1ee5 nhu c\u1ea7u c\u00e1 nh\u00e2n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Giao ti\u1ebfp \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c ph\u1ee5c v\u1ee5 nhu c\u1ea7u c\u00e1 nh\u00e2n c\u1ee7a m\u1ed7i th\u00e0nh vi\u00ean trong x\u00e3 h\u1ed9i. Qua giao ti\u1ebfp, con ng\u01b0\u1eddi c\u00f3 th\u1ec3 truy\u1ec1n \u0111\u1ea1t th\u00f4ng tin, \u00fd ki\u1ebfn v\u00e0 mong mu\u1ed1n c\u1ee7a m\u00ecnh cho ng\u01b0\u1eddi kh\u00e1c. \u0110i\u1ec1u n\u00e0y gi\u00fap \u0111\u00e1p \u1ee9ng c\u00e1c nhu c\u1ea7u c\u00e1 nh\u00e2n nh\u01b0 s\u1ef1 chia s\u1ebb, t\u01b0\u01a1ng t\u00e1c x\u00e3 h\u1ed9i v\u00e0 th\u1ec3 hi\u1ec7n b\u1ea3n th\u00e2n.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Dieu_chinh_tam_ly\"><\/span>\u0110i\u1ec1u ch\u1ec9nh t\u00e2m l\u00fd<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Giao ti\u1ebfp kh\u00f4ng ch\u1ec9 ph\u1ee5c v\u1ee5 nhu c\u1ea7u c\u00e1 nh\u00e2n m\u00e0 c\u00f2n c\u00f3 kh\u1ea3 n\u0103ng \u0111i\u1ec1u ch\u1ec9nh t\u00e2m l\u00fd c\u1ee7a con ng\u01b0\u1eddi. Khi giao ti\u1ebfp t\u00edch c\u1ef1c v\u00e0 hi\u1ec7u qu\u1ea3, ta c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 tho\u1ea3i m\u00e1i, ni\u1ec1m vui v\u00e0 s\u1ef1 h\u00e0i l\u00f2ng trong cu\u1ed9c s\u1ed1ng h\u00e0ng ng\u00e0y. Ng\u01b0\u1ee3c l\u1ea1i, giao ti\u1ebfp kh\u00f4ng hi\u1ec7u qu\u1ea3 ho\u1eb7c thi\u1ebfu th\u00f4ng tin c\u00f3 th\u1ec3 g\u00e2y ra c\u0103ng th\u1eb3ng, b\u1ea5t m\u00e3n v\u00e0 xung \u0111\u1ed9t trong m\u1ed1i quan h\u1ec7.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"16_Giao_tiep_co_the_tao_ra_su_dong_nhat_hoac_doi_lap_trong_moi_quan_he_va_mang_lai_hieu_qua_trong_to_chuc_va_cuoc_song_ca_nhan\"><\/span>16. Giao ti\u1ebfp c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 \u0111\u1ed3ng nh\u1ea5t ho\u1eb7c \u0111\u1ed1i l\u1eadp trong m\u1ed1i quan h\u1ec7 v\u00e0 mang l\u1ea1i hi\u1ec7u qu\u1ea3 trong t\u1ed5 ch\u1ee9c v\u00e0 cu\u1ed9c s\u1ed1ng c\u00e1 nh\u00e2n.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><img decoding=\"async\" alt=\"16. Giao ti\u1ebfp c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 \u0111\u1ed3ng nh\u1ea5t ho\u1eb7c \u0111\u1ed1i l\u1eadp trong m\u1ed1i quan h\u1ec7 v\u00e0 mang l\u1ea1i hi\u1ec7u qu\u1ea3 trong t\u1ed5 ch\u1ee9c v\u00e0 cu\u1ed9c s\u1ed1ng c\u00e1 nh\u00e2n.\" src=\"https:\/\/ungdung.hotronghiencuu.com\/open\/wp-content\/uploads\/2023\/09\/giao_tiep_la_qua_trinh_truyen_dat_thong_tin_va_tuong_tac_giua_cac_ca_nhan_hoac_to_chuc-1.jpeg\" style=\"text-align: center; clear: both; display: block; margin: 0 auto;\" title=\"16. Giao ti\u1ebfp c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 \u0111\u1ed3ng nh\u1ea5t ho\u1eb7c \u0111\u1ed1i l\u1eadp trong m\u1ed1i quan h\u1ec7 v\u00e0 mang l\u1ea1i hi\u1ec7u qu\u1ea3 trong t\u1ed5 ch\u1ee9c v\u00e0 cu\u1ed9c s\u1ed1ng c\u00e1 nh\u00e2n.\"\/><\/p>\n<h3><span class=\"ez-toc-section\" id=\"Su_dong_nhat_trong_moi_quan_he\"><\/span>S\u1ef1 \u0111\u1ed3ng nh\u1ea5t trong m\u1ed1i quan h\u1ec7<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Giao ti\u1ebfp c\u00f3 kh\u1ea3 n\u0103ng t\u1ea1o ra s\u1ef1 \u0111\u1ed3ng nh\u1ea5t trong m\u1ed1i quan h\u1ec7. Khi c\u00e1c b\u00ean c\u00f3 kh\u1ea3 n\u0103ng giao ti\u1ebfp hi\u1ec7u qu\u1ea3, h\u1ecd c\u00f3 th\u1ec3 truy\u1ec1n \u0111\u1ea1t \u00fd ki\u1ebfn, gi\u1ea3i th\u00edch v\u00e0 th\u01b0\u01a1ng l\u01b0\u1ee3ng \u0111\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c s\u1ef1 tho\u1ea3 thu\u1eadn chung. \u0110i\u1ec1u n\u00e0y gi\u00fap x\u00e2y d\u1ef1ng m\u1ed9t m\u00f4i tr\u01b0\u1eddng \u1ed5n \u0111\u1ecbnh v\u00e0 l\u00f2ng tin trong m\u1ed1i quan h\u1ec7.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Su_doi_lap_trong_to_chuc_va_cuoc_song_ca_nhan\"><\/span>S\u1ef1 \u0111\u1ed1i l\u1eadp trong t\u1ed5 ch\u1ee9c v\u00e0 cu\u1ed9c s\u1ed1ng c\u00e1 nh\u00e2n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Tuy nhi\u00ean, giao ti\u1ebfp c\u0169ng c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 \u0111\u1ed1i l\u1eadp trong t\u1ed5 ch\u1ee9c v\u00e0 cu\u1ed9c s\u1ed1ng c\u00e1 nh\u00e2n. Khi kh\u00f4ng c\u00f3 s\u1ef1 hi\u1ec3u bi\u1ebft ho\u1eb7c th\u00f4ng tin kh\u00f4ng \u0111\u01b0\u1ee3c truy\u1ec1n t\u1ea3i r\u00f5 r\u00e0ng, ng\u01b0\u1eddi ta c\u00f3 th\u1ec3 hi\u1ec3u sai ho\u1eb7c xung \u0111\u1ed9t v\u1edbi nhau. \u0110i\u1ec1u n\u00e0y g\u00e2y ra c\u0103ng th\u1eb3ng, tranh c\u00e3i v\u00e0 \u1ea3nh h\u01b0\u1edfng x\u1ea5u \u0111\u1ebfn quan h\u1ec7 gi\u1eefa c\u00e1c th\u00e0nh vi\u00ean c\u1ee7a t\u1ed5 ch\u1ee9c ho\u1eb7c gia \u0111\u00ecnh.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"17_Giao_tiep_la_phuong_tien_the_hien_nhan_cach_va_co_anh_huong_lon_den_suy_nghi_hanh_dong_cua_con_nguoi\"><\/span>17. Giao ti\u1ebfp l\u00e0 ph\u01b0\u01a1ng ti\u1ec7n th\u1ec3 hi\u1ec7n nh\u00e2n c\u00e1ch v\u00e0 c\u00f3 \u1ea3nh h\u01b0\u1edfng l\u1edbn \u0111\u1ebfn suy ngh\u0129, h\u00e0nh \u0111\u1ed9ng c\u1ee7a con ng\u01b0\u1eddi.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"The_hien_nhan_cach\"><\/span>Th\u1ec3 hi\u1ec7n nh\u00e2n c\u00e1ch<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Giao ti\u1ebfp l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ti\u1ec7n quan tr\u1ecdng \u0111\u1ec3 th\u1ec3 hi\u1ec7n nh\u00e2n c\u00e1ch c\u1ee7a con ng\u01b0\u1eddi. C\u00e1ch giao ti\u1ebfp, ng\u00f4n ng\u1eef s\u1eed d\u1ee5ng v\u00e0 c\u00e1ch di\u1ec5n \u0111\u1ea1t \u00fd ki\u1ebfn \u200b\u200b\u0111\u1ec1u ph\u1ea3n \u00e1nh c\u00e1 nh\u00e2n v\u00e0 gi\u00e1 tr\u1ecb c\u1ee7a m\u1ed7i ng\u01b0\u1eddi. Qua giao ti\u1ebfp, ta c\u00f3 th\u1ec3 bi\u1ec3u l\u1ed9 t\u00ednh c\u00e1ch, s\u1ef1 t\u1ef1 tin v\u00e0 kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c x\u00e3 h\u1ed9i c\u1ee7a m\u00ecnh.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Anh_huong_den_suy_nghi_va_hanh_dong\"><\/span>\u1ea2nh h\u01b0\u1edfng \u0111\u1ebfn suy ngh\u0129 v\u00e0 h\u00e0nh \u0111\u1ed9ng<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Giao ti\u1ebfp kh\u00f4ng ch\u1ec9 th\u1ec3 hi\u1ec7n nh\u00e2n c\u00e1ch m\u00e0 c\u00f2n c\u00f3 \u1ea3nh h\u01b0\u1edfng l\u1edbn \u0111\u1ebfn suy ngh\u0129 v\u00e0 h\u00e0nh \u0111\u1ed9ng c\u1ee7a con ng\u01b0\u1eddi. Khi giao ti\u1ebfp t\u00edch c\u1ef1c v\u00e0 x\u00e2y d\u1ef1ng, ta c\u00f3 th\u1ec3 t\u1ea1o ra s\u1ef1 kh\u00edch l\u1ec7, s\u1ef1 tin t\u01b0\u1edfng v\u00e0 s\u1ef1 \u0111\u1ed3ng thu\u1eadn trong cu\u1ed9c s\u1ed1ng h\u00e0ng ng\u00e0y. Ng\u01b0\u1ee3c l\u1ea1i, giao ti\u1ebfp kh\u00f4ng hi\u1ec7u qu\u1ea3 ho\u1eb7c ti\u00eau c\u1ef1c c\u00f3 th\u1ec3 g\u00e2y ra s\u1ef1 b\u1ea5t m\u00e3n, lo l\u1eafng v\u00e0 \u1ea3nh h\u01b0\u1edfng x\u1ea5u \u0111\u1ebfn quy\u1ebft \u0111\u1ecbnh v\u00e0 h\u00e0nh \u0111\u1ed9ng c\u1ee7a con ng\u01b0\u1eddi.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"18_Ky_nang_giao_tiep_tot_giup_con_nguoi_thanh_cong_trong_cong_viec_va_xay_dung_cac_moi_quan_he_xa_hoi_hieu_qua\"><\/span>18. K\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t gi\u00fap con ng\u01b0\u1eddi th\u00e0nh c\u00f4ng trong c\u00f4ng vi\u1ec7c v\u00e0 x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 x\u00e3 h\u1ed9i hi\u1ec7u qu\u1ea3.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Tam_quan_trong_cua_ky_nang_giao_tiep\"><\/span>T\u1ea7m quan tr\u1ecdng c\u1ee7a k\u1ef9 n\u0103ng giao ti\u1ebfp<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>K\u1ef9 n\u0103ng giao ti\u1ebfp l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 quan tr\u1ecdng \u0111\u1ec3 th\u00e0nh c\u00f4ng trong c\u00f4ng vi\u1ec7c v\u00e0 x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 x\u00e3 h\u1ed9i hi\u1ec7u qu\u1ea3. Vi\u1ec7c c\u00f3 k\u1ef9 n\u0103ng giao ti\u1ebfp t\u1ed1t gi\u00fap ch\u00fang ta th\u1ec3 hi\u1ec7n \u00fd ki\u1ebfn, \u00fd t\u01b0\u1edfng v\u00e0 th\u00f4ng \u0111i\u1ec7p m\u1ed9t c\u00e1ch r\u00f5 r\u00e0ng v\u00e0 hi\u1ec7u qu\u1ea3. Ngo\u00e0i ra, k\u1ef9 n\u0103ng giao ti\u1ebfp c\u00f2n gi\u00fap ch\u00fang ta l\u1eafng nghe v\u00e0 hi\u1ec3u ng\u01b0\u1eddi kh\u00e1c, t\u1ea1o s\u1ef1 tin t\u01b0\u1edfng v\u00e0 s\u1ef1 \u0111\u1ed3ng l\u00f2ng trong c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Cach_phat_trien_ky_nang_giao_tiep\"><\/span>C\u00e1ch ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng giao ti\u1ebfp<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u0110\u1ec3 ph\u00e1t tri\u1ec3n k\u1ef9 n\u0103ng giao ti\u1ebfp, ch\u00fang ta c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n nh\u1eefng b\u01b0\u1edbc sau:<\/p>\n<ul>\n<li>T\u00ecm hi\u1ec3u v\u1ec1 c\u00e1ch th\u1ee9c giao ti\u1ebfp hi\u1ec7u qu\u1ea3, bao g\u1ed3m c\u00e1ch di\u1ec5n \u0111\u1ea1t \u00fd ki\u1ebfn, c\u00e1ch l\u1eafng nghe v\u00e0 c\u00e1ch s\u1eed d\u1ee5ng ng\u00f4n ng\u1eef c\u01a1 th\u1ec3.<\/li>\n<li>Th\u1ef1c h\u00e0nh giao ti\u1ebfp trong c\u00e1c t\u00ecnh hu\u1ed1ng kh\u00e1c nhau, b\u1eb1ng c\u00e1ch tham gia v\u00e0o c\u00e1c cu\u1ed9c tr\u00f2 chuy\u1ec7n, th\u1ea3o lu\u1eadn v\u00e0 thuy\u1ebft tr\u00ecnh.<\/li>\n<li>T\u00ecm ki\u1ebfm ph\u1ea3n h\u1ed3i t\u1eeb ng\u01b0\u1eddi kh\u00e1c \u0111\u1ec3 c\u1ea3i thi\u1ec7n k\u1ef9 n\u0103ng giao ti\u1ebfp c\u1ee7a m\u00ecnh.<\/li>\n<li>\u0110\u1ecdc s\u00e1ch v\u00e0 t\u00e0i li\u1ec7u v\u1ec1 k\u1ef9 n\u0103ng giao ti\u1ebfp \u0111\u1ec3 hi\u1ec3u r\u00f5 h\u01a1n v\u1ec1 c\u00e1c ph\u01b0\u01a1ng ph\u00e1p v\u00e0 chi\u1ebfn l\u01b0\u1ee3c giao ti\u1ebfp.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"19_Le_tan_ngoai_giao_la_mot_bo_phan_cau_thanh_cua_hoat_dong_ngoai_giao_va_co_vai_tro_quan_trong_trong_viec_tao_an_tuong_voi_khach_hang\"><\/span>19. L\u1ec5 t\u00e2n ngo\u1ea1i giao l\u00e0 m\u1ed9t b\u1ed9 ph\u1eadn c\u1ea5u th\u00e0nh c\u1ee7a ho\u1ea1t \u0111\u1ed9ng ngo\u1ea1i giao v\u00e0 c\u00f3 vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c t\u1ea1o \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Vai_tro_cua_le_tan_ngoai_giao\"><\/span>Vai tr\u00f2 c\u1ee7a l\u1ec5 t\u00e2n ngo\u1ea1i giao<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>L\u1ec5 t\u00e2n ngo\u1ea1i giao \u0111\u00f3ng vai tr\u00f2 quan tr\u1ecdng trong vi\u1ec7c t\u1ea1o \u1ea5n t\u01b0\u1ee3ng v\u1edbi kh\u00e1ch h\u00e0ng. H\u1ecd l\u00e0 ng\u01b0\u1eddi \u0111\u1ea7u ti\u00ean ti\u1ebfp x\u00fac v\u1edbi kh\u00e1ch h\u00e0ng khi \u0111\u1ebfn m\u1ed9t t\u1ed5 ch\u1ee9c hay doanh nghi\u1ec7p. Vai tr\u00f2 c\u1ee7a l\u1ec5 t\u00e2n ngo\u1ea1i giao bao g\u1ed3m:<\/p>\n<ul>\n<li>Ch\u00e0o \u0111\u00f3n v\u00e0 h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng khi \u0111\u1ebfn th\u0103m t\u1ed5 ch\u1ee9c hay doanh nghi\u1ec7p.<\/li>\n<li>Cung c\u1ea5p th\u00f4ng tin v\u00e0 gi\u1ea3i \u0111\u00e1p c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng v\u1ec1 s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 ho\u1eb7c quy tr\u00ecnh c\u1ee7a t\u1ed5 ch\u1ee9c.<\/li>\n<li>Gi\u1eef li\u00ean l\u1ea1c v\u00e0 t\u1ea1o m\u1ed1i quan h\u1ec7 t\u1ed1t v\u1edbi kh\u00e1ch h\u00e0ng \u0111\u1ec3 duy tr\u00ec s\u1ef1 h\u00e0i l\u00f2ng v\u00e0 \u0111\u1ed9c quy\u1ec1n c\u1ee7a kh\u00e1ch h\u00e0ng.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"20_Cach_gioi_thieu_ban_than_va_nguoi_khac_mot_cach_lich_su_trong_giao_tiep\"><\/span>20. C\u00e1ch gi\u1edbi thi\u1ec7u b\u1ea3n th\u00e2n v\u00e0 ng\u01b0\u1eddi kh\u00e1c m\u1ed9t c\u00e1ch l\u1ecbch s\u1ef1 trong giao ti\u1ebfp.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Cach_gioi_thieu_ban_than\"><\/span>C\u00e1ch gi\u1edbi thi\u1ec7u b\u1ea3n th\u00e2n<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Khi gi\u1edbi thi\u1ec7u b\u1ea3n th\u00e2n trong giao ti\u1ebfp, ch\u00fang ta c\u00f3 th\u1ec3 tu\u00e2n theo c\u00e1c b\u01b0\u1edbc sau:<\/p>\n<ol>\n<li>B\u1eaft \u0111\u1ea7u b\u1eb1ng vi\u1ec7c n\u00f3i t\u00ean c\u1ee7a m\u00ecnh.<\/li>\n<li>\u0110\u01b0a ra th\u00f4ng tin c\u01a1 b\u1ea3n v\u1ec1 b\u1ea3n th\u00e2n nh\u01b0 c\u00f4ng vi\u1ec7c, h\u1ecdc v\u1ea5n ho\u1eb7c s\u1edf th\u00edch c\u00e1 nh\u00e2n.<\/li>\n<li>T\u1ea1o m\u1ed9t c\u00e2u k\u1ebft n\u1ed1i \u0111\u1ec3 kh\u1edfi \u0111\u1ed9ng cu\u1ed9c tr\u00f2 chuy\u1ec7n, v\u00ed d\u1ee5: &#8220;R\u1ea5t vui \u0111\u01b0\u1ee3c g\u1eb7p b\u1ea1n!&#8221; ho\u1eb7c &#8220;B\u1ea1n l\u00e0m g\u00ec trong c\u00f4ng vi\u1ec7c?&#8221;<\/li>\n<\/ol>\n<h3><span class=\"ez-toc-section\" id=\"Cach_gioi_thieu_nguoi_khac\"><\/span>C\u00e1ch gi\u1edbi thi\u1ec7u ng\u01b0\u1eddi kh\u00e1c<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Khi gi\u1edbi thi\u1ec7u ng\u01b0\u1eddi kh\u00e1c trong giao ti\u1ebfp, ch\u00fang ta c\u00f3 th\u1ec3 tu\u00e2n theo c\u00e1c b\u01b0\u1edbc sau:<\/p>\n<ol>\n<li>N\u00eau t\u00ean c\u1ee7a ng\u01b0\u1eddi \u0111\u01b0\u1ee3c gi\u1edbi thi\u1ec7u.<\/li>\n<li>\u0110\u01b0a ra th\u00f4ng tin c\u01a1 b\u1ea3n v\u1ec1 ng\u01b0\u1eddi \u0111\u01b0\u1ee3c gi\u1edbi thi\u1ec7u nh\u01b0 c\u00f4ng vi\u1ec7c, h\u1ecdc v\u1ea5n ho\u1eb7c s\u1edf th\u00edch c\u00e1 nh\u00e2n.<\/li>\n<li>T\u1ea1o m\u1ed9t c\u00e2u k\u1ebft n\u1ed1i \u0111\u1ec3 kh\u1edfi \u0111\u1ed9ng cu\u1ed9c tr\u00f2 chuy\u1ec7n, v\u00ed d\u1ee5: &#8220;Anh\/ch\u1ecb n\u00e0y l\u00e0m vi\u1ec7c trong l\u0129nh v\u1ef1c g\u00ec&#8221; ho\u1eb7c &#8220;B\u1ea1n c\u00f3 s\u1edf th\u00edch g\u00ec?&#8221;<\/li>\n<\/ol>\n<h2><span class=\"ez-toc-section\" id=\"21_Tam_quan_trong_cua_loi_khen_trong_giao_tiep_va_cach_khen_ngoi_mot_cach_lich_su\"><\/span>21. T\u1ea7m quan tr\u1ecdng c\u1ee7a l\u1eddi khen trong giao ti\u1ebfp v\u00e0 c\u00e1ch khen ng\u1ee3i m\u1ed9t c\u00e1ch l\u1ecbch s\u1ef1.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Tam_quan_trong_cua_loi_khen\"><\/span>T\u1ea7m quan tr\u1ecdng c\u1ee7a l\u1eddi khen<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>L\u1eddi khen c\u00f3 t\u1ea7m quan tr\u1ecdng r\u1ea5t l\u1edbn trong giao ti\u1ebfp. N\u00f3 kh\u00f4ng ch\u1ec9 gi\u00fap t\u0103ng \u0111\u1ed9ng l\u1ef1c v\u00e0 t\u1ef1 tin cho ng\u01b0\u1eddi \u0111\u01b0\u1ee3c khen, m\u00e0 c\u00f2n t\u1ea1o ra m\u1ed9t m\u00f4i tr\u01b0\u1eddng t\u00edch c\u1ef1c v\u00e0 x\u00e2y d\u1ef1ng c\u00e1c m\u1ed1i quan h\u1ec7 t\u1ed1t.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Cach_khen_ngoi_mot_cach_lich_su\"><\/span>C\u00e1ch khen ng\u1ee3i m\u1ed9t c\u00e1ch l\u1ecbch s\u1ef1<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Khi mu\u1ed1n khen ng\u1ee3i ai \u0111\u00f3 trong giao ti\u1ebfp, ch\u00fang ta n\u00ean:<\/p>\n<ul>\n<li>S\u1eed d\u1ee5ng t\u1eeb ng\u1eef t\u00edch c\u1ef1c v\u00e0 ch\u00e2n th\u00e0nh \u0111\u1ec3 di\u1ec5n \u0111\u1ea1t l\u1eddi khen.<\/li>\n<li>Ch\u1ec9 ra c\u1ee5 th\u1ec3 h\u00e0nh \u0111\u1ed9ng ho\u1eb7c ph\u1ea9m ch\u1ea5t m\u00e0 b\u1ea1n mu\u1ed1n khen ng\u1ee3i.<\/li>\n<li>Tr\u00e1nh s\u1ef1 qu\u00e1 m\u1ee9c v\u00e0 gi\u1eef cho l\u1eddi khen c\u1ee7a b\u1ea1n l\u00e0 m\u1ed9t \u0111i\u1ec1u x\u1ee9ng \u0111\u00e1ng.<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"22_Phuong_cham_hoi_thoai_trong_giao_tiep_va_cach_van_dung_chung_de_thanh_cong_trong_cuoc_tro_chuyen\"><\/span>22. Ph\u01b0\u01a1ng ch\u00e2m h\u1ed9i tho\u1ea1i trong giao ti\u1ebfp v\u00e0 c\u00e1ch v\u1eadn d\u1ee5ng ch\u00fang \u0111\u1ec3 th\u00e0nh c\u00f4ng trong cu\u1ed9c tr\u00f2 chuy\u1ec7n.<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Phuong_cham_hoi_thoai\"><\/span>Ph\u01b0\u01a1ng ch\u00e2m h\u1ed9i tho\u1ea1i<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>H\u1ed9i tho\u1ea1i trong giao ti\u1ebfp c\u00f3 th\u1ec3 tu\u00e2n theo c\u00e1c ph\u01b0\u01a1ng ch\u00e2m sau:<\/p>\n<ul>\n<li>L\u1eafng nghe: H\u00e3y l\u1eafng nghe m\u1ed9t c\u00e1ch t\u1eadp trung v\u00e0 kh\u00f4ng gi\u00e1n \u0111o\u1ea1n khi ng\u01b0\u1eddi kh\u00e1c n\u00f3i.<\/li>\n<li>T\u01b0 duy t\u00edch c\u1ef1c: H\u00e3y t\u1ea1o ra m\u1ed9t t\u01b0 duy t\u00edch c\u1ef1c v\u00e0 tr\u00e1nh nh\u1eefng suy ngh\u0129 ti\u00eau c\u1ef1c hay ph\u00ea ph\u00e1n.<\/li>\n<li>T\u01b0\u01a1ng t\u00e1c: T\u1ea1o s\u1ef1 t\u01b0\u01a1ng t\u00e1c b\u1eb1ng c\u00e1ch \u0111\u1eb7t c\u00e2u h\u1ecfi, hi\u1ec3u r\u00f5 \u00fd ki\u1ebfn c\u1ee7a ng\u01b0\u1eddi kh\u00e1c v\u00e0 th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m th\u00f4ng qua ng\u00f4n ng\u1eef c\u01a1 th\u1ec3.<\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Cach_van_dung_phuong_cham_hoi_thoai\"><\/span>C\u00e1ch v\u1eadn d\u1ee5ng ph\u01b0\u01a1ng ch\u00e2m h\u1ed9i tho\u1ea1i<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>\u0110\u1ec3 th\u00e0nh c\u00f4ng trong cu\u1ed9c tr\u00f2 chuy\u1ec7n, ch\u00fang ta c\u00f3 th\u1ec3 \u00e1p d\u1ee5ng c\u00e1c ph\u01b0\u01a1ng ch\u00e2m h\u1ed9i tho\u1ea1i nh\u01b0 sau:<\/p>\n<ul>\n<li>L\u1eafng nghe m\u1ed9t c\u00e1ch t\u1eadp trung v\u00e0 kh\u00f4ng gi\u00e1n \u0111o\u1ea1n.<\/li>\n<li>T\u1ea1o s\u1ef1 t\u01b0\u01a1ng t\u00e1c b\u1eb1ng c\u00e1ch \u0111\u1eb7t c\u00e2u h\u1ecfi v\u00e0 hi\u1ec3u r\u00f5 \u00fd ki\u1ebfn c\u1ee7a ng\u01b0\u1eddi kh\u00e1c.<\/li>\n<li>S\u1eed d\u1ee5ng ng\u00f4n ng\u1eef c\u01a1 th\u1ec3 \u0111\u1ec3 th\u1ec3 hi\u1ec7n s\u1ef1 quan t\u00e2m v\u00e0 s\u1ef1 ch\u00e2n th\u00e0nh trong cu\u1ed9c tr\u00f2 chuy\u1ec7n.<\/li>\n<\/ul>\n<p>Giao ti\u1ebfp l\u00e0 qu\u00e1 tr\u00ecnh trao \u0111\u1ed5i th\u00f4ng tin, \u00fd ki\u1ebfn v\u00e0 c\u1ea3m x\u00fac gi\u1eefa con ng\u01b0\u1eddi. \u0110\u00f3 l\u00e0 c\u00e1ch \u0111\u1ec3 ch\u00fang ta hi\u1ec3u nhau, t\u1ea1o s\u1ef1 g\u1eafn k\u1ebft v\u00e0 x\u00e2y d\u1ef1ng m\u1ed1i quan h\u1ec7. Qua giao ti\u1ebfp, ta c\u00f3 th\u1ec3 th\u1ea5u hi\u1ec3u nhau, gi\u1ea3i quy\u1ebft xung \u0111\u1ed9t v\u00e0 ph\u00e1t tri\u1ec3n c\u00e1 nh\u00e2n. Giao ti\u1ebfp l\u00e0 y\u1ebfu t\u1ed1 quan tr\u1ecdng trong cu\u1ed9c s\u1ed1ng h\u00e0ng ng\u00e0y c\u1ee7a ch\u00fang ta.<br \/>\n<iframe loading=\"lazy\" title=\"GIAO TI\u1ebeP L\u00c0 G\u00cc - TS L\u00ca TH\u1ea8M D\u01af\u01a0NG\" width=\"790\" height=\"444\" src=\"https:\/\/www.youtube.com\/embed\/xlhvHJBGX5w?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Giao ti\u1ebfp l\u00e0 qu\u00e1 tr\u00ecnh trao \u0111\u1ed5i th\u00f4ng tin, \u00fd ki\u1ebfn v\u00e0 c\u1ea3m x\u00fac gi\u1eefa con ng\u01b0\u1eddi. \u0110\u00e2y l\u00e0 m\u1ed9t k\u1ef9 n\u0103ng quan tr\u1ecdng trong cu\u1ed9c s\u1ed1ng&#8230; <\/p>\n","protected":false},"author":1,"featured_media":27239,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[29],"tags":[],"class_list":["post-27241","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-khai-niem-1"],"_links":{"self":[{"href":"https:\/\/ungdung.hotronghiencuu.com\/open\/wp-json\/wp\/v2\/posts\/27241","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ungdung.hotronghiencuu.com\/open\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ungdung.hotronghiencuu.com\/open\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ungdung.hotronghiencuu.com\/open\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ungdung.hotronghiencuu.com\/open\/wp-json\/wp\/v2\/comments?post=27241"}],"version-history":[{"count":0,"href":"https:\/\/ungdung.hotronghiencuu.com\/open\/wp-json\/wp\/v2\/posts\/27241\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ungdung.hotronghiencuu.com\/open\/wp-json\/wp\/v2\/media\/27239"}],"wp:attachment":[{"href":"https:\/\/ungdung.hotronghiencuu.com\/open\/wp-json\/wp\/v2\/media?parent=27241"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ungdung.hotronghiencuu.com\/open\/wp-json\/wp\/v2\/categories?post=27241"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ungdung.hotronghiencuu.com\/open\/wp-json\/wp\/v2\/tags?post=27241"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}